Remote Operations Administrative Assistant

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

SCHEDULE: Monday, Tuesday, Wednesday, Friday: 5:00 PM – 2:00 AM EST Saturday: 10:00 AM – 7:00 PM EST Off: Sunday & Thursday

PRIMARY PURPOSE: To ensure accuracy and integrity of the hotel billing process while providing critical support for housing placement operations during after-hours. This role is essential to maintaining Sedgwick’s 24/7/365 housing support model by auditing, troubleshooting, and facilitating timely resolutions that directly impact policyholders and client satisfaction.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Retrieve hotel folios (receipts) from properties for completed and partial stays.
• Audit hotel folios and related claims for billing accuracy, compliance, and documentation.
• Investigate and resolve billing discrepancies with hotels and internal billing teams.
• Support Hotel Coordinators by processing overnight and early-morning hotel extensions and new bookings.
• Conduct claim audits that contribute to internal reporting, compliance, and operational improvement.
• Ensure timely documentation and clear communication within the claim management system.
• Take initiative in identifying process gaps or opportunities for improvement, and implement solutions proactively.
• Serve as a key link in after-hours operations to ensure seamless claim handling and customer service.
• Book Hotel Stays for displaced policyholders to satisfy FNOL requirements

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Minimum one (1) year of experience in customer service, billing, hospitality, insurance, or related field. Prior experience in after-hours, independent, or overnight work environments strongly preferred.

Skills & Knowledge

• A proactive problem-solver who works with urgency and accuracy.
• Strong organizational skills with meticulous attention to detail, especially in billing review and documentation.
• Excellent oral and written communication skills.
• Comfortable working independently overnight while maintaining accountability.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to quickly learn claim management systems.
• Flexible and reliable, especially during evenings, weekends, and holidays.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong commitment to customer service and policyholder experience.

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.