Offer summary

Qualifications:

High school diploma or equivalent educational background., Strong communication and grammar skills., Proficiency in computer use and multitasking with multiple systems., Experience in customer service via phone and email..

Key responsibilities:

Answer incoming calls and assist with scheduling appointments.

Present additional service opportunities confidently to customers.

Ensure accurate and efficient collection of customer information.

Provide feedback to supervisors on customer interactions and processes.

PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.

Job description

WHAT YOU’LL DO:

Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.
Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
Demonstrate effective problem solving and customer relation skills.
Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE:

We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:

High school diploma or a combination of education and experience
Strong grammar and communication skills
Strong computer skills and the ability to use multiple systems at the same time, while answering calls
Demonstrated success in providing exceptional customer service on the phone and via email
Fluent English required; English and Spanish would be beneficial
Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
Demonstrate regular attendance and adherence to call center schedule

Required profile