Offer summary

Qualifications:

1-3 years of experience in customer service, preferably in a virtual environment., Proficiency in English and Bahasa Indonesia, both written and spoken., Strong critical thinking skills focused on issue resolution and customer satisfaction., Computer literacy with proficiency in Windows OS, MS Office, and Google Applications..

Key responsibilities:

Retain existing customers by building rapport and ensuring satisfaction.

Provide excellent customer service via live chat.

Deliver accurate information about products and services.

Meet individual and team KPIs and maintain confidentiality of customer information.

Job description

Employment Highlights

young, energetic, creative and supportive work environment
Genuine work life balance
learn valuable hands on work experience at a medium sized start up company
Remote work

What you would be doing:

Retain the existing customers by building good rapport and providing customer satisfaction.
Delivering excellent customer via live chats.
Providing accurate information on products and services to customers
Consistently meeting individual and team KPIs and goals.
Maintaining a high degree of integrity and confidentiality keeping customers information.

To be successful in this role you will need to have:

Possess 1 - 3 years of workingexperience in any customer service industry, preferably in a virtual environment.
Able to converse and write well in English and Bahasa Indonesia
has critical thinking skills with a focus on issue resolution and customer satisfaction.
Able to work in a fast paced environment, independent, customer-focused, result oriented & disciplined.
computer literate and proficient to use Windows OS, MS office, and Google Application
12 working house with 5 days of rotating shifts including weekiends and public holidays.
Must have own laptop and good internet connection.

Please be informed that shortlisted candidates will be contacted by our Malaysian recruitment team.

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