Job description

Description

Anticipated Compensation: $22 - $25 per hour

Work Schedule: Monday – Friday during standard business hours

This is a remote position - candidates must reside in the state of Texas.

The Angel Link Member Services Coordinator supports client engagement and enrollment for Angel Link’s Health Home services. This role involves assisting families with Medicaid-related needs, coordinating admissions, maintaining accurate documentation, and supporting a positive experience for clients throughout their journey.

In this role, you will:

Perform outreach activities to enroll clients in the Health Home program
Assist clients with Angel Link admissions and ongoing service coordination
Support families with Medicaid eligibility issues and transitions to adult Medicaid programs/providers
Maintain accurate records and documentation in compliance with program standards
Respond to inquiries and concerns via phone and email with professionalism and empathy
Collaborate with clients, clinicians, and internal teams to ensure a seamless experience
Contribute to a positive and team-oriented work environment
Demonstrate reliability by planning and organizing work effectively and meeting productivity expectations

Qualifications:

3+ years of customer service experience
High School Diploma or GED required
Bilingual in Spanish and English required
Experience working with Texas Medicaid enrollment and/or knowledge of STAR and STAR Kids programs preferred

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

Competitive Pay
Paid Time Off
Medical, Dental, & Vision Plans with a generous contribution from AOC
HSA/FSA
Mental Wellness Benefits
401K
Discounts on Pet, Home, and Auto Insurance
And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

#LI-REMOTE

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