Offer summary

Qualifications:

At least 5 years of administrative experience, including a minimum of 3 years as a legal administrator., Proficiency in office software, with a good typing speed of at least 50 words per minute., Excellent communication skills and a professional telephone manner., Strong organizational skills and ability to work independently, with advanced knowledge of MS Excel..

Key responsibilities:

Fact-check legal claims and prepare court documents as needed.

Assist credit controllers in compiling accurate handover files.

Manage legal and handed-over accounts, ensuring timely updates and monitoring.

Liaise with legal teams and debt collection agencies to coordinate legal processes and track payments.

Job description

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technologydriven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forwardthinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cuttingedge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team members voice matters. Were a fastpaced, remotefirst company that values initiative, adaptability, and a strong sense of ownership. If youre someone who thrives in a dynamic, ambitious, and forwardthinking team, you’ll fit right in with us.

Job Description
You will be responsible for fact checking all legal claims and preparing court papers when we need to take a debtor to court. You will assist credit controllers in compiling handover files and ensure information is accurate and relevant.

You will have a keen eye for detail, and accuracy, and have experience working between teams to investigate and fact check information.

This is an exciting and challenging position, the successful candidate will relish the large amount of responsibility placed with them.

The successful candidate will enjoy the challenge of working to deadlines, in a sometimes demanding environment, that forces you to multitask.
Duties
Manage legalhanded over accounts.
Liaise with legal team with regards to legal customer queries.
Assist credit controllers in compiling handover files.
Ensure information is accurate and all relevantrequired information is included in hand over files.
Track and monitor payments made to RSAWEB as well as legal company by handed over customers.
Perform reconciliations when necessary.
Liaison with debt collection agencies include handover and progress.
Manage the prelegal and legal processes for collections.
Update status and tracking reports.
Record and monitor deadlines.

Applicant Criteria
A minimum of 5 years experience working as an administrator, with at least 3 year as a legal administrator.
Proficient in office programs with a good typing speed (min. 50 wpm)
Excellent telephone manner and communication skills.
Must be organised and able to work off own initiative.
Advanced knowledge of MS excel.
Hours
9:00 am – 5:30 pm GMT Mon – Fri

Other info
15 days’ holiday per year
You must provide your own IT equipment
You should should have a min 20 mb wired broadband connection