Minimum 5 years in a customer-facing technical role such as TAM or Solutions Architect., Strong understanding of enterprise networking, cloud connectivity, and SD-WAN., Experience working with System Integrators, VARs, or partner ecosystems., Proficiency in designing and deploying cloud and virtualization networking solutions..
Key responsibilities:
Act as the primary technical advisor for enterprise customers in the Premium Support program.
Guide customers through complex network deployments and performance optimization.
Conduct regular technical health checks and strategic reviews with clients.
Collaborate with internal teams and partners to support customer success and growth.
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We make connectivity easy.
Megaport is changing the way people, enterprises, and service providers interconnect globally. Our Software Defined Network (SDN) connects 850+ enabled data centres in 25+ countries across North America, Asia Pacific, and Europe. We enable customers with fast, flexible, secure and on-demand connectivity to leading cloud, network, and managed service providers. Our Network as a Service solution offers greater agility, reduced operating costs, and increased speed to market compared to traditional connectivity options.
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across AsiaPacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
The Role
We are seeking an experienced and customerobsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaports services. This is a postsales overlay role, focused on customer support and enablement, technical relationship management, and longterm value delivery.
As part of the Premium Support business function, youll manage and support customers who have adopted our premium tier service offering. Youll be the primary point of contact for these customers, providing a hightouch experience that includes:
● Delivering enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with thirdpartycloud providers.
● Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaports services.
This role also has a significant focus on enabling System Integrators (SIs) and ValueAdded Resellers (VARs). Youll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaports platform and services through thirdparty channels.
What You’ll Be Doing
Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
Deliver regular technical health checks, roadmap sessions, and executive business reviews.
Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
Monitor account health and usage to identify growth and retention opportunities.
Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
Identify and engage with highpotential network and cybersecurity System Integrators, ValueAdded Resellers, and aligned MSPs within your region.
Develop enablement plans for partner sales, presales, and solution architects to position Megaport solutions effectively.
Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
Create and deliver partnerfacing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition.
Collaborate with SIs and VARs to support coselling opportunities.
Keep partners up to date with the latest Megaport service offerings and solution capabilities.
Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.
What Were Looking For
5+ years in a customerfacing technical role (TAM, Solutions Architect, PrePost Sales Engineer, or similar).
Deep understanding of enterprise networking, cloud connectivity, SDWAN, and related infrastructure services.
Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired.
Strong presentation skills and delivery of product demonstrations.
Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
Experience in designing or deploying cloudvirtualisation networking solutions in enterprise customer environments is required.
Deep understanding of Layer 2Layer 3 architectures, carrier networks, and interconnection strategies.
Excellent project coordination, prioritisation, and stakeholder management skills.
Familiarity with Lv13 support desk processes and managed service environments.
Handson experience with IaC practices, Terraform, and API integrations is a plus.
Selfstarter with a collaborative mindset and ability to thrive in a fastpaced, global environment.
What We Offer
Flexible working environment – a remotefirst culture with coworking options available.
Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.
Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
Creative, modern workspaces – designed to inspire when youre not working remotely
Motivated, inclusive team – work alongside industry experts and fresh talent
Recognition programs – celebrate achievements with our Legend and Kudos awards
#LIDNI
If you have any questions, please reach out to Megaports Talent Acquisition Team at Careers@megaport.com
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaports careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under @megaportau.com.
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacyrelated questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
Required profile
Experience
Level of experience:Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.