Director of Professional Services Delivery

Why Praecipio?

We Are On a Mission to Build Connected Enterprises, One Organization at a Time.

At Praecipio, we don’t just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing it. We understand that tech’s true value lies in how it’s used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We’re the handson experts who get the right shit done, redefining how you work, not just the tools you use.

A Director of Professional Services at Praecipio Consulting will lead a team in delivering consulting, education, and implementation services for Atlassian products. This role involves managing a team, overseeing project delivery, ensuring financial goals are met, and driving operational success metrics. The director will also play a key role in presales, scoping, and client relationship management.

What Youll Do

Team Leadership & Mentorship

• Manage, mentor, and coach a team of professional services staff, fostering a culture of continuous learning and professional growth.
• Provide regular feedback, support career development plans, and conduct performance reviews to ensure the teams success.

• Project & Service Delivery

  • Oversee the endtoend delivery of consulting, education, and implementation projects, ensuring they are completed on time, within budget, and to the highest quality standards.
  • Act as a point of escalation for complex technical matters, guiding the team to successful resolution.

  • Financial & Operational Management

    • Manage and achieve key financial metrics, including bookings, revenue, gross margin, and team utilization.
    • Drive operational excellence by implementing and refining processes for service delivery tracking, reporting, and resource allocation.

    • Client & Stakeholder Relationships

      • Build and maintain strong, strategic relationships with clients, acting as a trusted advisor and ensuring exceptional client satisfaction.
      • Collaborate closely with internal teams, including Sales, Success, Support, Product, and Marketing, to create seamless internal workflows and a cohesive client experience.

      • Strategic Planning & Growth

        • Contribute to the strategic vision and evolution of the professional services practice by developing and implementing new strategies and initiatives.
        • Partner with the sales team on presales activities, including scoping, solution design, and presenting to potential clients to help close new business.

        • Requirements

          Qualifications

          • Minimum of 7 years of experience in a leadership role, with a proven track record of mentoring and managing a team, fostering a culture of continuous improvement and collaboration.
          • Deep technical expertise in the Atlassian suite (Jira, Confluence, Bitbucket, and Jira Service Management) and related technologies.
          • Demonstrated experience with project management methodologies, including Agile and Waterfall, and a strong understanding of project management tools.
          • Exceptional communication skills, both written and verbal, with the ability to build rapport and effectively communicate with clients and crossfunctional internal teams.
          • Strong analytical and problemsolving abilities to navigate complex challenges and resolve issues effectively.
          • Solid business acumen, including a clear understanding of financial management, key performance indicators (KPIs), and operational metrics.
          • A strong dedication to client satisfaction, with a history of building and maintaining strong client relationships.
          • Proven adaptability in a fastpaced environment, with the ability to respond to changing client needs and project requirements.

          • Preferred Qualifications

            • Atlassian Certified Professional (ACP) certifications.
            • Experience with scripting languages (Groovy, Python) and REST APIs.
            • Background in system integration and thirdparty tool connectors.
            • Experience with Kubernetes, AWS, or other cloud technologies.
            • Knowledge of data analysis tools and techniques.

            • Benefits

              💰 Enjoy a competitive compensation to include a base salary + bonus

              🩺 Benefit from comprehensive healthcare coverage that includes vision and dental plans.

              💸 Take advantage of our high deductible plan with an HSA.

              👴 We offer a 401K match of up to 4% to help you save for your future.

              🏖️ Experience the freedom of flexible time off to recharge and relax.

              🤝 Participate in our volunteer program with 40 hours of paid time off each year!

              💰 Join our employee referral program and earn up to $2,000!

              👕 Show off your style with some cool Praecipio swag!

              💻 Work in a remotefirst environment for your convenience.

              Location

              Remote in the US, CAN, MXN

              No CorptoCorp

              Praecipio Consulting is an equal opportunity employer and will consider all qualified applicants without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.Praecipio complies with applicable federal, state, and local laws governing nondiscrimination in employment.