INBOUND CUSTOMER SERVICE REPRESENTATIVE
Offer summary
Qualifications:
High school diploma required; college education preferred., Minimum of 2 years customer service experience in a call center environment., Excellent verbal and written communication skills., Experience supporting brand products and services..Key responsibilities:
- Consult with customers to understand their scheduling needs.
- Use positive language to represent the company and adapt to different customer types.
- Provide exceptional service experiences over the phone.
- Attend product, systems, and live remote training sessions.
Job description
Job Details
Level: Entry Job Location: Montoursville Office Montoursville, PA Salary Range: $11.50 $12.00 Hourly Description
Are you passionate about delivering exceptional service?
At ACC Premiere, we provide outstanding service experiences for consumers of wellknown brands through phone. We pride ourselves on our promotefromwithin culture, fostering communication, and creating an employeecentric work environment. We offer paid training and supply the equipment you will need.
If you have experience in retail, customer service, or data entry, we want to hear from you!
$11.50hour Fulltime
RESPONSIBILITIES:
- Consult with customers to understand their scheduling needs and determine the best option.
-
- Have excellent verbal communication skills
-
- Ability to adapt to different types of customers and use positive language to represent yourself and the Company
-
WORK ENVIRONMENT AND WORKSPACE:
• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, nonworkrelated phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle nonworkrelated tasks is not possible.
PREFERRED SKILLS:
• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• High school diploma required; college education preferred
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products andor services.
TRAINING:
• Product Training
• Systems Training
• Live Remote Training
• 100% attendance required
Training is first shift (dayshift). The aftertraining schedule is second shift (afternoons and evenings). All schedules are MondayFriday.
Ready to make a difference? Apply today and join a team that values your skills and contributions!
Qualifications
Description
Are you passionate about delivering exceptional service?
At ACC Premiere, we provide outstanding service experiences for consumers of wellknown brands through phone. We pride ourselves on our promotefromwithin culture, fostering communication, and creating an employeecentric work environment. We offer paid training and supply the equipment you will need.
If you have experience in retail, customer service, or data entry, we want to hear from you!
$11.50hour Fulltime
RESPONSIBILITIES:
- Consult with customers to understand their scheduling needs and determine the best option.
- Have excellent verbal communication skills
- Ability to adapt to different types of customers and use positive language to represent yourself and the Company
-
WORK ENVIRONMENT AND WORKSPACE:
• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, nonworkrelated phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle nonworkrelated tasks is not possible.
PREFERRED SKILLS:
• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• High school diploma required; college education preferred
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products andor services.
TRAINING:
• Product Training
• Systems Training
• Live Remote Training
• 100% attendance required
Training is first shift (dayshift). The aftertraining schedule is second shift (afternoons and evenings). All schedules are MondayFriday.
Ready to make a difference? Apply today and join a team that values your skills and contributions!
Qualifications
Required profile
Experience
Other Skills
- Customer Service
- Non-Verbal Communication
- Adaptability
- Troubleshooting (Problem Solving)
- Teamwork
- Communication
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