Offer summary

Qualifications:

At least 5-7 years of experience as an IT Helpdesk or similar role., Proficiency in managing Active Directory, Group Policies, and user permissions., Expertise in Office 365 applications, Azure, Exchange Online, SharePoint, and Teams., Certifications in Microsoft and Azure are preferred..

Key responsibilities:

Resolve complex IT issues as an escalation point for Level 1 technicians.

Troubleshoot problems related to Windows, MacOS, Microsoft 365, and network connectivity.

Conduct basic end-user training on security and IT policies.

Document solutions and assist with client onboarding and audits.

Job description

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: MondayFriday (05:30 AM 04:00 PM PHT)

What are we looking for?

Skills Required:

Experience in handling Managed Services Provider (MSP)

At least 57 years and proven experience as an IT Helpdesk or similar roles

Manage Active Directory, Group Policies, user accounts, and permissions across various environments.

Expert for Office 365 applications, including Azure (EntraID), Exchange Online, SharePoint, and Teams administration.

Has experience using ConnectWise or similar Ticketing Tools

Nice to Have:

Background in being a project technical lead or similar experience

Outside the box thinker that can work independently

Has Microsoft and Azure certifications

Knowledge in Cybersecurity (ISO 27001)

Can work independently with minimal supervision

What will you do?

Act as an escalation point for Level 1 technicians, resolving more complex IT issues.

Troubleshoot and resolve issues related to Windows, MacOS, Microsoft 365, network connectivity, Citrix, and cloud services.

Conduct basic enduser training on security best practices, Microsoft 365 tools, and IT policies when needed.

Ensure tickets are properly categorized, documented, and updated in ConnectWise.

Meet or exceed SLA response and resolution times, escalating overdue tickets appropriately.

Apply patching and security updates for endpoints and servers as part of regular maintenance.

Assist with new client onboarding and be the project technical lead

Participate in client audits, ensuring IT infrastructure aligns with security and best practices.

Document new solutions, troubleshooting steps, and clientspecific configurations in the knowledge base.

Stay updated with emerging IT trends and security threats to provide proactive recommendations.

Join the awesome team and enjoy these benefits & perks:

WFH

Medical, Dental Coverage and Life insurance from day 1 of employment

Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)

Competitive salary package and annual appraisal

Financial Assistance Program

Mandatory Government Benefits and 13th Month Pay

Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a toprated Philippines employer of choice.
Our client is a Melbournebased IT, cybersecurity, and web solutions provider offering integrated services to businesses of all sizes. Their strength lies in its holistic approach, combining IT, digital, and web strategies into a single, streamlined solution.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.