Infrastructure Manager

Job Summary:

We are seeking a highly skilled and motivated Infrastructure Manager to lead and manage our Infrastructure Operations (InfraOps), Application Operations (AppOps), and Site Reliability Engineering (SRE) teams. This is a pivotal role within our engineering department, tasked with ensuring our SaaS platforms reliability, scalability, and security while fostering a highperforming team culture.

The ideal candidate will bring a strong technical background in SaaS infrastructure and operations management, coupled with exceptional leadership and organizational skills.

Main Areas of Responsibility:

1. Team Leadership and Development

• Lead and mentor three teams: InfraOps, AppOps, and SRE.
• Recruit, develop, and retain top talent to ensure a highperforming team.
• Foster a collaborative culture with a strong focus on accountability, innovation, and continuous improvement.
• Define team goals and KPIs aligned with organizational objectives.

• 2. Infrastructure Management

  • Oversee the design, deployment, and maintenance of scalable, reliable, and secure infrastructure.
  • Ensure compliance with uptime SLAs (99.99%) through proactive monitoring and incident management.
  • Drive automation initiatives to reduce manual work and improve efficiency.
  • Manage capacity planning and cost optimization strategies.

  • 3. Application Operations (AppOps)

    • Ensure the seamless operation of deployed applications and services.
    • Optimize application performance and reliability, working closely with engineering teams.
    • Oversee release management processes to minimize downtime and ensure smooth rollouts.

    • 4. Site Reliability Engineering (SRE)

      • Implement and uphold SRE practices to enhance platform reliability and scalability.
      • Oversee observability initiatives, including logging, monitoring, and alerting frameworks.
      • Drive postincident reviews to identify root causes and implement preventive measures.

      • 5. Security and Compliance

        • Collaborate with security teams to enforce best practices across infrastructure and applications.
        • Ensure compliance with industry standards and regulations (e.g., ISO 27001, GDPR).

        • 6. Crossfunctional Collaboration

          • Work closely with engineering, product, and business stakeholders to align infrastructure initiatives with organizational goals.
          • Serve as a point of escalation for critical infrastructure and operational issues.

          • Requirements

            Qualifications and Skills:

            Educational :

            • Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

            • Technical Experience:

              • Proven experience in infrastructure management, operations, and SRE practices.
              • Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud).
              • Strong knowledge of automation tools (e.g., Terraform, Ansible, or similar).
              • Experience of AI for instrastructure management, cost allocation and Security
              • Ideally would have experience of SaaS infrastructure and operations management
              • Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
              • Handson experience with CICD pipelines and DevOps best practices.

              • Leadership Experience:

                • 5+ years of leadership experience managing multiple teams.
                • Proven ability to develop and implement team strategies aligned with company goals.

                • Soft Skills:

                  • Exceptional problemsolving and decisionmaking abilities.
                  • Strong interpersonal and communication skills.
                  • Ability to thrive in a fastpaced, dynamic environment.