Offer summary

Qualifications:

Fluent in Italian and English., High school diploma or equivalent., Customer service experience is a plus., Ability to work in a fast-paced environment..

Key responsibilities:

Assist first-class accommodation partners with inquiries and modifications.

Provide accurate information using appropriate tools and processes.

Ensure high partner service quality and positive experience.

Track and resolve cases efficiently and promptly.

Job description

We are looking for Italian Travel Consultants to work for a leading online travel agency.
The company offers online reservations for hotel rooms and rental cars to both leisure and business travelers.

On a typical day, you will:

Be the first point of contact for the worlds firstclass accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience
Track and follow cases to ensure that they closed in an efficient and timely manner
Follow and apply Regulations regarding Personal and Performance Data Confidentiality and Security