Small Commercial Lines Manager

Description

The Liberty Company is a different kind of insurance brokerage—one where culture, growth, and innovation take center stage. We’re proud of our award-winning, forward-thinking workplace and are eager to help you find your Joy of Being (JOB) with us.

At Liberty, we value wellness, collaboration, and creativity. Our employees enjoy competitive compensation, excellent benefits, paid time off, holiday pay, paid training, stress management initiatives, and opportunities to give back.

We’re searching for an exceptional Small Commercial Lines Manager to lead our small commercial lines operations. If you’re a great culture fit and this role sounds like your next step, we’d love to hear from you!

Position Summary:
The Small Commercial Lines Operations Manager is responsible for overseeing the day-to-day operational functions of the department. This role is tactical and execution-focused, ensuring smooth workflow, accountability, and support for the team. The Manager will work under the direction of the EVPs and focus exclusively on operational implementation.

Essential Duties and Responsibilities:

• Approve and manage PTO requests for Small Commercial Lines staff.
• Assign back-up coverage and ensure continuity of service during absences.
• Monitor daily workflows and escalate issues to leadership when needed.
• Provide guidance and support for AMS360 usage, reporting, and troubleshooting.
• Ensure policies and procedures are being followed consistently across the team.
• Serve as an accessible resource for team members on operational questions.
• Implement operational initiatives and changes as directed by EVPs.
• Support accountability by tracking completion of assigned tasks and deadlines.

Qualifications

Minimum Qualifications (Education, Experience, Skills):

• Prior experience in insurance operations or team coordination, within small commercial lines space.
• Active California P&C License
• 5+ years’ experience in commercial lines
• 2+ years of managerial experience.
• Strong organizational and communication skills.
• Familiarity with AMS360 (or comparable agency management system) preferred.
• Detail-oriented, proactive, and able to manage multiple priorities.
• Comfortable working in a tactical, execution-driven role under senior leadership direction.
• Ability to work Pacific Time Zone hours.

Promoting Peace of Mind for All

At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together.

HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others.

We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together.

*Qualified applications with arrest or conviction records WILL be considered for employment. For positions in our organization that require a state insurance license to perform the duties described herein, applicants must meet the state licensing requirements as required by the applicable DOI, must not have been disqualified or barred from licensure, and must not have been prohibited from conducting the business of insurance under Title 18 U.S. Code, §§1033 and 1034 to qualify for that role