Dutch Speaking Helpdesk Agent Athens, Greece

Patrique Mercier Recruitment JP is looking for a passionate Dutch Speaking Helpdesk Agent to join our team in Athens, Greece! This exciting opportunity allows you to engage with Dutchspeaking customers, helping them navigate their technical inquiries while experiencing the rich culture and stunning scenery of Athens.

Role Overview

As a Helpdesk Agent, you will play a vital role in providing topnotch support to our clients. Your responsibilities will include addressing questions, resolving technical issues, and ensuring a satisfying customer experience. If you thrive in a dynamic environment and love assisting customers, this role is perfect for you!

Key Responsibilities

• Respond to inquiries from Dutchspeaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently while providing thorough guidance.
• Offer product knowledge and educate users on best practices to enhance their experience.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with team members to escalate complex issues and drive solutions.
• Participate in continuous training to stay updated on new products and industry trends.
• Provide constructive feedback to management on customer experiences and potential improvements.

• Requirements

  • Fluency in Dutch and English, both written and spoken.
  • Strong interpersonal and communication skills with a customerfirst mindset.
  • Previous experience in a customer service or help desk environment is a plus.
  • Proficient problemsolving skills and a keen technical sense.
  • Able to thrive in a fastpaced environment and manage multiple tasks effectively.
  • Enthusiastic, proactive, and willing to learn.
  • Desire to be part of a diverse team in a forwardthinking company.

  • Benefits

    • Private Health Insurance
    • Training & Development
    • Performance Bonus
    • Fully Paid Training
    • Great Salary
    • Fully Paid Relocation Package ( flight, transfer and hotel )