FBS Help Desk Insurance Policy Support Representative Jr.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Team Function:

The main function of this team is to monitor agent underwriting behavior. We make sure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns.
Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Performs work independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

Role Description:

• The function of this individual would be to help make policy updates, remove discounts, update coverage on renewal based on the finding of audits completed by other members of the team.
• We will be focusing on correcting rating inaccuracies and enforcing policy and coverage eligibility.
• Processes moderately complex inbound policy administration requests received through nonphone channels from internal and external customers.
• Uses knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.
• Works in multiple systems to access information, process transactions, and document important notes in customer file.
• Reports systems or process issues to supervisor.
• Proactively identifies process improvement opportunties and makes suggestions to optimize efficiency, increase quality, and reduce costs.
• Performs other duties as assigned.
• Grows knowledge through selfdirected learning.
• Supports peers by sharing knowledge and helping them understand the knowledge management system.
• Assists with maintaining knowledge management system to ensure knowledge resources are current.
• Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

• Requirements

  Other Critical Skills

  • Decision Making Intermediate
  • Critical Thinking Intermediate
  • Problem Solving Intermediate
  • Basic Data Entry Intermediate
  • Data Analysis Entry Level
  • Communication Written and Verbal Intermediate

  • Software Tool Skills

    • Microsoft Office Suite Entry Level (13 Years)
    • General Internet Navigation Entry Level (13 Years)
    • Microsoft Teams Entry Level (13 Years)

    • 
      Total Work Experience

      • Minimum Required: 13
      • Preferred: 13

      • English Proficiency

        • Minimum Required: Fluent

        • Benefits

          This position comes with competitive compensation and benefits package:

          1. Competitive salary and performancebased bonuses
          2. Comprehensive benefits package
          3. Home Office model
          4. Career development and training opportunities
          5. Flexible work arrangements (remote andor officebased)
          6. Dynamic and inclusive work culture within a globally known group
          7. Private Health Insurance
          8. Pension Plan
          9. Paid Time Off
          10. Training & Development
          11. *Note: Benefits differ based on employee level

          12. About Capgemini

              Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

              https:www.capgemini.comusenaboutuswhoweare