Enterprise Customer Success Manager

Description

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AIpowered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create highquality content with ease.

Riverside’s technology streamlines the entire content creation process, turning ideas into professionalgrade content with the highest production standards, without requiring expensive equipment or external services. The secret? AIdriven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

About the Customer Success Team

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If youre passionate about delivering exceptional customer experiences and thrive in a dynamic, relationshipfocused role, this is the team for you.

On your daytotoday

You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring longterm retention and growth. You’ll lead regular business reviews, guide highimpact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, youll collaborate crossfunctionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.

Requirements

What you bring to the table:

• At least 4+ years of experience in customer success in a SaaS environment managing enterprise logos.
• Experience working in a fastpaced startup environment
• Occasional client visits
• Passion to apply your techsavviness to learn Riverside’s product functionality
• An ability to excel in achieving KPIs and targets
• Strong verbal and written communication skills in English
• Strong analytical and problemsolving skills
• Ability to prioritize, organize, and execute multiple tasks with deadlines

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  Bottom line? If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fastpaced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.