Offer summary

Qualifications:

Bachelor’s Degree in Business, Communications, Marketing, or related field or equivalent work experience., Proven project management skills with a track record of successful completion., Excellent communication skills, both oral and written., Strong attention to detail, organization, and ability to adapt to changing priorities..

Key responsibilities:

Manage multiple digital incentive offer launches in collaboration with Customer Success Managers.

Oversee internal processes for digital incentive campaigns to ensure quality and timely execution.

Verify digital launches and communicate with relevant parties.

Handle high-level reporting and data formatting for account-related needs.

Job description

About Us:

Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and resultsoriented solutions, including instore, homedelivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.

NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media toolsservices (digital display, premium mobile, social, email, DOOH, and digital instore). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and dataled strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include bestinclass methods to deliver engaging content at the most impactful time in the most relevant geographies.

Description:

The Digital Incentives Customer Success Specialist supports digital incentives programs for complex and highvolume CPG and Retail marketers. This role serves as a support function to the Customer Success Manager, works closely with them and other crossfunctional internal teams to ensure flawless execution of campaigns on behalf of Neptune’s clients. Successful candidates will be creative, curious, selfmotivated, driven to deliver operational excellence, and have high integrity.

Position Responsibilities:

• Manage multiple digital incentive offer launches in partnership with Customer Success Managers.
• Manage internal steps for digital incentive campaigns.
• Ensure and maintain overall digital incentive quality.
• Verification of all digital launches and notification to the required parties.
• Manage highlevel reporting and formatting of Google Sheets files for data uploads for various accountrelated needs.
• Understand and manage account nuances that affect setup for seamless execution.
• Identify opportunities, create & implement productivity and quality process improvement plans.
• NonU.S. must be willing to work in evening and overnight shifts.

Position Qualifications:

• Bachelor’s Degree in Business, Communications, Marketing or related field (andor equivalent, relevant work experience)
• Proven ability to manage projects to successful conclusions.
• Excellent oral and written communication skills.
• Strong attention to detail and prioritization skills.
• Ability to adapt and change with the needs of the business mindfully and tactically.
• Excellent organizational skills including strong attention to detail.
• Strong time management skills including an outstanding ability to work independently and multitask while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.
• Must have technical proficiency with GSuite, Microsoft Office and Internet browser tools. Experience with tools such as Salesforce, JIRA, etc. are a plus

Applicant Privacy Notice

Neptune Retail Solutions is an Equal Opportunity Employer

Required profile