Offer summary

Qualifications:

2–3 years of proven customer service experience, preferably in high-volume call environments., Excellent telephone manner with clear, well-spoken English and a neutral accent., Proficiency with PC systems and ability to learn quickly., Strong written English skills for accurate ticketing and internal notes..

Key responsibilities:

Handle inbound customer calls and support live chat and emails.

Create and assign tickets in the ticketing system, ensuring proper routing.

Maintain concise call times while delivering quality service.

Support team members with varied duties as needed.

Job description

This is a remote position.

Customer Service Agent

Location: Remote (South Africa)

Hours: 07:30 – 17:30 UK, Monday to Friday

About the Role

We are looking for a Customer Service Agent to handle high volumes of inbound calls and provide exceptional support to customers. This role focuses on answering calls, creating and assigning tickets and ensuring each query is routed efficiently to the right person or department.

You’ll need a clear, wellspoken telephone voice with excellent English and a neutral accent, a professional yet friendly approach and the flexibility to take on varied tasks as needed.

Requirements

Handle inbound customer calls (average 50–60 per day; peak on Mondays & Fridays).

Create tickets in Zendesk (or similar ticketing system — experience beneficial).

Assign tickets to the correct team member or department.

Write clear and detailed internal notes — outlining the issue, actions taken, and resolution.

Follow the process: Call → Raise the ticket → Assign appropriately.

Maintain concise call times while ensuring customers receive quality service.

Escalate urgent or complex issues promptly.

Support LiveChat and customer emails as required.

Be adaptable — able to step into other duties to support the team when needed.

2–3 years proven customer service experience, ideally in a highvolume call environment.

Excellent telephone manner — clear, wellspoken, and neutral accent.

PC proficient — confident with systems and able to learn quickly.

Strong written English for accurate ticketing and internal notes.

Professional, calm, and mature approach to dealing with clients.

Positive team player with a strong work ethic and the right attitude.

Flexible and able to move between tasks and responsibilities.

Salary: 12001300