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Customer Support

ProofHub

Key Facts

Remote From: 
India
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Customer Service
  • •
    Teamwork
  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • Minimum 2 years of experience as a Customer Success or Advocate.
  • Strong communication skills for handling global customer interactions.
  • Experience in conducting product demos is advantageous.
  • Ability to onboard and train clients effectively.

Requirements:

  • Respond to inbound support requests and assist clients with ProofHub usage.
  • On-board new clients and conduct training sessions or demos.
  • Contribute to a knowledge base for common customer inquiries.
  • Proactively engage with clients to promote product adoption.

Job description

ProofHub (www.proofhub.com)
ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide, ProofHub serves as an Allinone project management software for your growing business needs.
With ProofHub, your teams, clients, and all the project communication stays in one place. Theres no need for investing in too many different tools to run your business. Our project management software makes it easy to create plans, collaborate with teams and clients, keep things organized, and deliver projects on time.

Job Profile: Customer Advocate
Location: Chandigarh.
Salary: Best in Industry.
Address: SDP Labs, Netsmartz House, Plot No. 10, 1st Floor, Rajiv Gandhi IT Park, Chandigarh

Job Description:
  1. Become an expert in leveraging the application to solve our clients’ problems.
  2. Helping clients understand ProofHubs capability and providing fitment accordingly.
  3. Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
  4. Contribute to a selfservice knowledge base of common customer inquiries.
  5. Onboard new clients onto the system
  6. Train new users on how to use ProofHub and identify usage scenarios for ProofHub via demosemail.
  7. Support customers in finding the best ways of implementing ProofHub in their business environment.
  8. Conduct user acceptance testing of the prerelease products to ensure high product quality. Interface between the client base and the Engineering team.
  9. Proactively reach out to clients to drive further adoption of ProofHub at existing customer accounts
  10. Market Study and competitive analysis.
  11. Providing product walkthrough.
  12. Handling existing clients.

    13. Skills required:
      • 2+ years of experience working as a Customer SuccessAdvocate.
      • Handling customer interaction across the globe
      • Exposure to demos is a big plus

        • Why ProofHub?
          • Productbased (SaaS) company.
          • Continuous learning and growth.
          • No BondService Agreement at the time of joining.
          • Good Worklife balance.
          • Regular eventscelebrations.
          • Health insurance.
          • Rewards and recognition.
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