Key Facts

Remote From:

India

Full time

Senior (5-10 years)

English

Hard Skills

Help Desk Support Email Marketing Hipchat Project Coordination

Other Skills

•
Troubleshooting (Problem Solving)
•
Customer Service
•
Communication
•
Video Conferencing
•
Social Skills
•
Training And Development
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Verbal Communication Skills
•
Writing

Roles & Responsibilities

Technical background with experience in SaaS tools.
Experience in handling international calls, chats, emails, and video calls.
Strong verbal and written communication skills.
Ability to troubleshoot technical issues and provide support.

Requirements:

Assist customers through calls, chats, emails, and video calls.
Coordinate with the technical team to resolve issues.
Provide technical support and troubleshooting for SaaS products.
Guide and train customers on product usage.

ProofHub

About ProofHub

ProofHub lets you stay in ultimate control of your projects, remote teams and clients even when you are on the go. It is a saas based project management software that fits perfectly in every work culture. It solves the four major challenges that every team faces in their projects - Planning, Collaboration, Organization and Delivering them on time. You can plan your projects like a pro using tasks, gantt charts, calendar, custom roles and more. Features like Group chat, Online discussions and Proofing tool can help in collaboration within the team as well as with clients over critical matters. With in-built notes, files and quickies and some amazing third party integrations, you are going to face no problem in keeping your project information organized. And, there are reports, timer & timesheets and milestones to make sure that teams complete their projects on time. Everything you are ever going to need to manage your team and projects in the best possible manner is available in ProofHub! Available at https://ProofHub.com/?ref=LD , App Store and Google Play Store.

Founded: 2018

Company size: 11 - 50

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Job description

ProofHub (www.proofhub.com)ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide, ProofHub serves as an Allinone project management software for your growing business needs.
With ProofHub, your teams, clients and all the project communication stays in one place. Theres no need to invest in too many different tools to run your business. Our project management software makes it easy to create plans, collaborate with teams and clients, keep things organized, and deliver projects on time.

Job Profile: Sr. Customer Support
Location: Chandigarh.
Salary: Best in Industry.
Address: SDP Labs, Netsmartz House, Plot No. 10, 1st Floor, Rajiv Gandhi IT Park, Chandigarh.

Must Have
Technical Background
International calls exposure
Verbal and writing skills
Communication: ability to put across the point cleary
Exposure to calls, chat and emails and video calls
Coordinated with Technical team
Advanced troubleshooting or technical support
Explainer calls

Good to have
Have exp in SaaS tool, product
Exposure to Video Calls
People Skills: Guide and Train.

Why ProofHub?Productbased (SaaS) company.
Continuous learning and growth.
No BondService Agreement at the time of joining.
Good Worklife balance.
Regular eventscelebrations.
Health insurance.
Rewards and recognition.