Customer Service Representative Night Shifts & Weekends (Remote)

Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum 1 year of experience in customer service or support roles., Strong written English skills and fast typing ability., Comfortable working night shifts and weekends., Proficient in using apps and troubleshooting basic technical issues..

Key responsibilities:

  • Assist nurses and care facilities with app usage and support.
  • Handle account setup, shift bookings, and resolve user issues.
  • Report and fix app problems or escalate urgent issues.
  • Maintain records of support interactions and collaborate to improve user experience.

iSTA Solutions logo
iSTA Solutions Large https://istasolutions.com/
1001 - 5000 Employees
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Job description

ISTA Personnel Solutions SA is a dynamic and fastgrowing BPO company based in South Africa, specializing in providing toptier operational support to U.S.based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering highquality service with precision, efficiency, and a personal touch.

We are hiring!

Our U.S.based client connects nurses with shifts at various nursing homes (longterm care facilities) through an appbased scheduling platform. They are looking for a Customer Service Representative to provide support and resolve any issues that may arise.

Working hours:

  • Night shift: 11:00pm – 7:00am (SA time)
  • 5 shifts per week, including weekends (you will typically be off for 2 days during the week)
  • You may be required to work one or two 12hour shifts over weekends on a rotational basis
  • Total: 40 hours per week
    • PLEASE NOTE:

      • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
      • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
        • Job Responsibilities:

          • Help nurses and care facilities use the app and answer any questions they have
          • Assist with account setup, shift bookings, and general support
          • Fix or report any problems users experience with the app
          • Respond to urgent issues like lastminute cancellations
          • Communicate clearly via chat, email, or phone
          • Keep records of all support conversations
          • Work with the team to improve the user experience
            • Requirements

              • At least 1 year of experience in a customer service or support role
              • Stable work history with consistent employment
              • Strong written English and typing speed
              • Must be comfortable working night shifts (11pm–7am SA time) and weekends
              • Confident computer skills and ability to learn new systems quickly
                • Required Skills:

                  • Excellent communication skills (written and verbal)
                  • Problemsolving ability – quickly understand and resolve user issues
                  • Techsavvy – comfortable using apps, online tools, and troubleshooting basic technical issues
                  • Empathy and patience – especially when assisting nurses or clients in stressful situations
                  • Attention to detail – accurately log support interactions and spot issues early
                  • Time management – stay organized during night shifts and handle multiple tasks
                  • Customerfirst mindset – always aiming to provide a helpful and positive experience
                  • Team collaboration – share feedback and work with others to improve service
                  • Adaptability – flexible in handling changing priorities or urgent situations
                    • If you are not contacted within 14 working days, please consider your application unsuccessful.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Adaptability
  • Time Management
  • Writing
  • Detail Oriented
  • Empathy

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