Customer Service Representative (Japanese Bilingual)

Staff4Me is currently looking for a highly motivated and customerfocused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both English and Mandarinspeaking customers. This is a fantastic opportunity to utilize your language skills and assist our diverse customer base in a professional and friendly manner.

Responsibilities

• Respond to customer inquiries and provide accurate information in a timely manner.
• Assist customers with product and servicerelated questions or concerns.
• Navigate and utilize internal systems and databases.
• Resolve customer issues by providing appropriate solutions and alternatives.
• Ensure customer satisfaction and retention by building positive relationships.
• Follow company policies and procedures to ensure consistency and quality.
• Collaborate with internal teams to address customer issues and improve processes.
• Maintain thorough and accurate customer records.

• Requirements

  • Fluency in both English and Mandarin (spoken and written).
  • Prior customer service experience is preferred.
  • 13 years of relevant experience
  • Excellent communication skills and ability to adapt to different customer needs.
  • Strong problemsolving and timemanagement abilities.
  • Attention to detail and ability to prioritize tasks.
  • Ability to work well in a teamoriented environment.
  • Proficiency in using computer systems and software.

  • Benefits

    Competitive salary and benefits package.

    Opportunity for growth and career development.

    Training and support to enhance technical and customer service skills.

    Work in a dynamic and multicultural environment.