Consulting Director

As a Consulting Director (referred to internally as the Delivery Director) at Stitch, you’ll play a dual role: leading strategic client engagements as an Associate Principal level consultant while taking ownership of people management. You’ll drive highimpact solutions for our clients while supporting and mentoring our consulting team. You’re a problem solver, a relationship builder, and a trusted advisor.

What You’ll Do

• Build 1:1 relationships with consultants, providing guidance and mentorship.
• Drive career development discussions with direct reports on a quarterly basis
• Be the goto person for escalations related to people and partnering with Client Partners for escalations related to accounts, working to resolve challenges quickly.
• Manage timeoff requests and timesheet approvals
• Contribute to the knowledge management tool, ensuring best practices are shared.
• Serve as an Associate Principal Business Strategist or Solution Architect for assigned accounts, driving strategy and delivering measurable impact.
• Lead discovery, solutioning, and change management to help clients achieve their goals.
• Use your expertise in Braze and adjacent platforms (CDPs, data warehouses, middleware) to craft bestinclass solutions.
• Manage multiple accounts simultaneously, ensuring timely, highquality execution.
• Step into complex accounts and escalations to troubleshoot and lead solutions.
• Identify opportunities within existing accounts and guide the team to proactively drive new work.
• Support the operations team in staffing by regularly maintaining team staffing notes and participating in staffing meetings as needed
• Lead or colead office hours sessions to drive team knowledge sharing.
• Occasionally travel, up to 20% to various locations within the United States as required
• Perform additional duties as assigned and needed

• What Success Looks Like In This Role?

  • You consistently achieve the target of billable hours per quarter while effectively managing up to 20 direct reports
  • Your team members show measurable growth in skills and performance under your guidance
  • You provide ongoing support for your team around client support, workload balance, planning for PTO, among other areas.
  • You proactively and consistently provide feedback to your team members, ensuring they have the guidance and support needed to succeed.
  • You successfully contribute to assigned client accounts in an Associate Principal capacity
  • You proactively identify and develop new work opportunities within existing clients
  • You contribute meaningfully to Stitchs knowledge base and internal processes
  • You maintain relevant certifications and technical expertise in Braze and adjacent platforms
  • You partner with internal and external external teams to effectively drive success for the team

  • Requirements

    • A minimum of 5 years of handson experience with marketing technology and customer engagement implementations
    • A minimum of 3 years of direct people management experience
    • Availability travel around 20% to various locations. This includes travel to our Indianapolis headquarters during onboarding and occasional travel to client sites
    • Proven experience concurrently leading multiple account teams through various phases of the project lifecycle, including requirements definition, risk analysis, customization, testing, training, and rollout.
    • Ability to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity.
    • Proven ability to track and report account progress, risks, and issues, proactively identifying and addressing roadblocks and obstacles to ensure account success.
    • Confidence in conveying complex ideas and technical concepts clearly and concisely to both technical and nontechnical stakeholders.
    • Strong prioritization and time management skills, thriving in a deadlinedriven environment.
    • Ability to articulate marketing technology best practices and translate them into practical implementation recommendations.

    • Benefits

      • Flexible PTO policy
      • Medical, dental, vision, and life insurance
      • Monthly tech stipend
      • Paid parental leave
      • Paid bereavement leave
      • Mental wellbeing support
      • Inperson onboarding experience during your first week at our HQ in Indianapolis, Indiana