Offer summary

Qualifications:

Fluent in Japanese and English, both spoken and written., Previous experience in customer service or hospitality roles., Strong communication and problem-solving skills., Ability to work flexible hours, including nights, weekends, and holidays..

Key responsibilities:

Handle all customer inquiries via calls, emails, and chats within European territories.

Address and resolve customer complaints and queries professionally.

Conduct reviews of itineraries to ensure smooth operations.

Provide support during emergencies and maintain customer relationships.

Job description

About the Role

The key objective of this position is handling of tours and provide dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. This shall be done with a strong focus on high quality customer service. Customer Service Executive will also provide *** contact point for all emergency situations that may arise also expected to function as local PR agents and sales support to maintain existing customer relationships and to promote future business. We would welcome applicants with a pleasing personality and approachable nature.

Key Responsibilities

Effectively handle all incoming calls, emails, chats for customers travelling within the Company’s European territories.

Professionally dealing queries andor complaints that may arise from customers, suppliers, or hoteliers.

Conduct a feasibility review for itineraries to ensure they are user friendly and will run smoothly.

Process and confirm all service bookings efficiently and accurately, paying attention to any special requirements of the customers.

Regular service quality checks and monitoring of services provided on tours.

Provide clear, detailed reportspresentations following interaction with customers andor other inspections and spot checks.

MeetnGreet customers and tour leaders during and outside office hours aswhen required.

Work on shift hours pattern including night shift, weekends, and bank holidays aswhen require.

Act as an emergency response team and provide support to tour leaderscustomers during any unexpected crisis situations that may arise.

Required profile