Community Engagement Manager

Work Location: Remote from Vietnam or Philippines

Engagement Model: Temporary FullTime Employment (2 years) with possibility of extension

Estimated Start Date: September 15, 2025

DataForce by TransPerfect is looking for a Community Engagement Manager with proven experience in communication and working in a multinational multicultural virtual working environment.

Role Summary

The Community Manager promotes the established engagement communication strategies to the DataForce Community and acts as a stakeholder for both the Community member experience and DataForce business needs related to Community satisfaction, consolidation, and growth. The Community Manager works with crossfunction teams to ensure that only the approved, most uptodate procedures are followed when communicating with contributors.

Role Responsibilities

• Promote relevant and adaptable strategies to lead, coordinate, and monitor the communication with Community members

• Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and followup on deliveries

• Set and continually manage Community members expectations, while actively working to improve the Community experience

• Follow sourcing strategy to reach projects targets based on past data and research

• Perform root cause analysis for community escalations and proposing corrective actions

• Prepare material for presentations regarding Community insights for internal and external customers

• Implement strategies for building and maintaining a large, engaged community

• Closely collaborate with crossfunctional teams to identify and manage goals

• Participate in the onboarding process for newcomers and act as a point of contact for all Community Engagement processes

• Identify and tracking relevant Community KPIs

• Plan and organize Community satisfaction surveys, converting results into actionable insights

• Review Delivery communication KPIs and workflows, making adjustments as necessary

• Complete all other tasks that are deemed appropriate for this role and assigned by the managersupervisor