Customer Success Manager Digital Health

Description

Navina is a fastgrowing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AIpowered solution that transforms complex and fragmented patient data into concise “patient portraits and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients.

Navina has been named one of the Top 100 AI companies globally by CB Insights and was awarded Best in KLAS for Clinician Digital Solutions in 2025. Navina’s partners include industryleading valuebased organizations, Privia Health and Agilon.

We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.

You will be working closely with our Product, R&D, and Medical teams.

Responsibilities

• Build and maintain relationships with midmarket & enterprise accounts, from clinicians up to Clevel executives and decisionmakers after signing an agreement
• Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value
• Be the voice of the clients and the internal focal point for any client need
• Own client communications and account operations: Set up, facilitate, and lead personal & group F2F and virtual meetings with users, clients, and decisionmakers to increase engagement and explore product opportunities
• Track, monitor, and manage accounts with specific KPIs for clients on the Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)
• Take part in product cycles, roadmap planning, and execution

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  Requirements

  • 35+ years of successful experience in managing midsize & enterprise accounts for Digital health companies (at least two different companies) with users, Clevel executives, andor decisionmakers
  • Project management experience including managing Customers Onboarding process, owning and managing all aspects of clients from activities from CloseWon to GoLive and product Value
  • Experience in managing customers renewal process, with a high retention rate track record
  • Experience deploying population health solutions in valuebased care provider organizations
  • Ability to work independently as well as part of a team in a fastpaced environment
  • Strong communication and storytelling skills
  • The position requires 50% travel based on business needs
  • Technical background Advantage
  • Experience in sales Advantage

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