Offer summary

Qualifications:

High school diploma or equivalent educational background., Excellent communication skills in Spanish and English., Basic computer literacy and familiarity with internet and VoIP tools., Ability to work remotely in a shift-based schedule..

Key responsibilities:

Answer inbound calls and assist customers with inquiries.

Convert calls into leads and towing jobs.

Identify customer needs and provide appropriate solutions.

Manage a high volume of calls in a 24/7 call center environment.

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2. Identify the needs of client and find solution to it.

3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:

1. Remote

2. Shiftbased — in a Call Center that works 247.

3. Pacific Time Zone

Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7 i5 M1 M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest:

VoIP Speed Test | 8x8 Aircall’s VoIP Speed Test | Aircall VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples: Generators Solar Panels Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

Salary: $2.80+incentives & bonuses