ITMS Support Specialist

Job Title: ITMS Support Specialist
Company: New Era Technology (www.neweratech.com)
Job Type: Full-time | Permanent | Remote
Work Timings: Flexible shifts (with occasional after-hours support)
Location: Remote (India-based candidates preferred)

About Us

At New Era Technology, we’re committed to delivering innovative technology solutions that enable organizations to thrive in the digital age. With global presence and deep industry expertise, we support our clients through managed services, cloud solutions, collaboration tools, cybersecurity, and more.

We’re now hiring an ITMS Support Specialist to join our dynamic team and deliver top-tier IT support services to our clients.

Role Summary

The ITMS Support Specialist will be responsible for providing high-quality remote IT support and professional services to clients. You’ll be working with diverse technologies, resolving hardware, software, and network issues, and ensuring exceptional customer satisfaction.

Key Responsibilities

• Deliver world-class IT support and ensure customer satisfaction through timely resolution

• Troubleshoot and resolve issues related to desktops, laptops, applications, network, and peripheral devices

• Support operating systems (Windows/macOS), Microsoft 365, and virtualization technologies

• Use ticketing tools to log, update, and resolve service requests efficiently

• Perform diagnostics and escalate issues appropriately when needed

• Participate in patching, upgrades, and implementation of IT infrastructure solutions

• Maintain detailed documentation and follow best practices for support services

• Provide support via phone, video, and email

• Participate in on-call support rotation as needed

Required Skills & Competencies

• 1–3 years of experience in a service desk or IT support role (preferably in an MSP environment)

• Hands-on experience troubleshooting Windows OS, macOS, VMware, Microsoft 365, and hardware

• Familiarity with basic networking, internet protocols, and security concepts

• Strong customer service and communication skills (both written and verbal)

• Proficiency with ticketing systems and remote support tools

• Excellent documentation and organizational abilities

• Team player with a proactive attitude toward learning and growth

Preferred Certifications/Tools (Good to Have)

• Microsoft Certifications (MCP, MCSA, etc.)

• Experience with ConnectWise, Automate, Intune, N-Able, or ITGlue

• Familiarity with tools like JIRA

• Virtualization certifications (VMware, Hyper-V)

Work Environment

• 100% Remote

• 40 hours/week (willingness to support multiple shifts or after-hours support when required)

• No travel required

Why Join New Era Technology?

• Opportunity to work with a global, forward-thinking team

• Exposure to cutting-edge technologies and enterprise-level projects

• A culture that values innovation, learning, and collaboration

• Competitive compensation and benefits package

• Permanent remote working flexibility

Equal Opportunity Employer
New Era Technology is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Apply now to be part of a fast-growing organization where your skills and passion for IT support can truly make an impact.

Please share your updated resume with Sarika.Vinayak@NewEraTech.com