Offer summary

Qualifications:

6+ years of experience in software quality assurance., Proficiency in Java programming and test automation tools like Selenium, Playwright, JUnit, and TestNG., Hands-on experience with development and testing tools such as Eclipse, Jenkins, Maven, and Git., Strong understanding of various testing practices including performance, unit, and integration testing..

Key responsibilities:

Design, develop, and maintain test automation frameworks and utilities.

Collaborate with cross-functional teams to define and implement testing strategies.

Lead a small team of QA engineers in executing manual and automated tests.

Support troubleshooting and resolution of application and environment issues.

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Senior Software Quality Engineer, you will play a key role in ensuring the quality, reliability, and performance of our products by designing, implementing, and maintaining robust test automation solutions. You will collaborate closely with developers, product managers, and other QA engineers to create scalable testing strategies, mentor junior team members, and ensure smooth releases across global teams.

Key Responsibilities

Automation Development: Build test utilities using Java, Playwright, and Selenium to support functional and regression testing.
Framework Maintenance: Maintain and enhance existing automation frameworks, and develop automated tests for new features.
Test Execution & Reporting: Execute test plans, collect quality metrics, and report on test execution results.
Collaboration: Partner with development teams to design and implement test strategies for new and existing functionality.
Troubleshooting Support: Assist engineering teams in identifying, diagnosing, and resolving application and environment issues.
Team Leadership: Lead a small team (2–3 QE engineers) in executing manual test plans and delivering automation requirements.
AI Testing Expertise: Apply knowledge of AI technologies to both manual and automated testing processes.

Qualifications

To be successful in this role you have:

Experience: 6+ years in software quality assurance, including Java programming with Selenium, JUnit, and TestNG.
Automation Skills: Proven ability to automate tests using Java and front-end testing tools such as Playwright or Selenium.
Tool Proficiency: Hands-on with Eclipse, Jenkins, Maven, Git, and related development/testing tools.
Testing Techniques: Strong understanding of performance, unit, integration, and automated testing practices.
Technical Tools: Familiarity with IDEs, debuggers, build tools, source control, ServiceNow, profilers, and Unix system administration tools.
Collaboration Skills: Ability to lead cross-team technical discussions and work effectively across time zones.
SDLC Knowledge: Solid understanding of software development life cycle principles and best practices.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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