Call Center Agent (Canada)
Offer summary
Qualifications:
High school diploma or equivalent educational background., Excellent communication skills in English., Experience in customer service or call center roles preferred., Reliable internet connection and suitable computer specifications for remote work..Key responsibilities:
- Answer inbound calls and assist customers with inquiries.
- Convert calls into leads and coordinate towing services.
- Manage a high volume of calls efficiently.
- Identify customer needs and provide appropriate solutions.
Job description
This is a remote position.
Requirements
1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs
Processor: Core i7 i5 M1 M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
Using internet speedtest:
VoIP Speed Test | 8x8 Aircall’s VoIP Speed Test | Aircall VoIP Speed Test: Check Your Network Reliability (getvoip.com)
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples: Generators Solar Panels Portable power inverters etc. (UPS is not enough)
4. Internet Backup (Secondary internet)
Required profile
Experience
Other Skills
- Customer Service
- Problem Solving
- Time Management
- Communication
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