Call Center Agent (Guatemala)

Work set-up: 
Full Remote
Contract: 
Full time
Salary: 
37 - 37K yearly
Experience: 
Entry-level / graduate
Work from: 
Guatemala

Offer summary

Qualifications:

Basic computer skills and internet connectivity are essential., Ability to handle inbound and outbound calls effectively., Good communication and problem-solving skills., No specific educational background required, but prior customer service experience is a plus..

Key responsibilities:

  • Answer inbound calls and assist clients.
  • Identify client needs and provide appropriate solutions.
  • Convert calls into leads and towing jobs.
  • Manage a high volume of calls in a remote, shift-based environment.

SRR Group logo
SRR Group Scaleup https://srrtec.com/
201 - 500 Employees
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Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shiftbased — in a Call Center that works 247.
3. Pacific Time Zone

Requirements
1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory

Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
Are you interested?

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