Key Facts

Remote From:

Malta

Full time

English

Hard Skills

Cloud Computing Incident Management SQL (Programming Language) Linux Microsoft Operating Systems

Other Skills

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Analytical Thinking
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Communication
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Calmness Under Pressure
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Detail Oriented

Roles & Responsibilities

Strong IT knowledge in Windows, Linux, SQL, Cloud computing, and Virtual environments.
Good analytical skills with attention to detail.
Ability to work under pressure and manage incidents effectively.
Excellent communication skills in English, both written and verbal.

Requirements:

Act as the first point of contact for all production incidents.
Monitor systems and coordinate incident handling and resolution.
Manage the ticket system for incidents, events, and maintenance.
Communicate with support groups and third-party providers.

Betsson Group

Computer Software / SaaS

About Betsson Group

From a single slot machine in 1963 to being listed on Nasdaq Stockholm and holding gaming licenses in 22 jurisdictions, Betsson has come a long way. Today, we are a multi-national company employing some 2,200 people from 70+ nationalities in 17 locations. Betsson AB's headquarters are in Stockholm, Sweden, but the operational headquarters are in Ta' Xbiex, Malta. We refer to the operational subsidiaries as "Betsson Group". Betsson’s operational subsidiaries’ vision is to deliver the best customer experience in the industry. We offer casino, sportsbook and other games via gaming licences in several countries in Europe, South America, North America, and Central Asia. The business model is to offer gaming under 20+ brands, including Betsson, Betsafe, Nordicbet and Casinoeuro. The brands are operated on a proprietary platform, which is the core of the offer and the customer experience. Being a responsible operator in relation to customers, suppliers, authorities, investors and other stakeholders is a cornerstone of our business. Betsson is a member of the European Gaming and Betting Association (EGBA), ESSA (Sports Betting Integrity) and G4 (The Global Gambling Guidance Group).

Company type: Large

Industry: Computer Software / SaaS

Founded: 2018

Company size: 1001 - 5000

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Job description

Our LiveOps (NOC) Team at Betsson Group is one of a kind! Touching on the latest technologies while keeping our brands live and running, our LiveOps (NOC) Team ensure we deliver the best in service, supporting the Group and most importantly our customers!

The Wow

You will be acting as a first point of contact for all production incidents and running the incident management. The main function is to ensure maximum possible service availability and performance for our customers, by monitoring our systems and coordinate the handling and resolution of any events or incidents which occur within the infrastructure and providers.

With so many brands in the Group, the Incidents Team plays a vital role to ensure incidents are near to non-existent!

What’s in it for you?

Not only will you be exposed and allowed to explore different tech stacks but to top it all off you have the best leaders guiding you, supporting you and continuously training you!

Let the role of Incident Engineer be your stepping stone on a career path into development, infrastructure engineering or DevOps teams within our organization.

You’re good at

Detection, correlation and analysis of events in the technical environment. Executing mitigation steps when possible
Attention to detail with good analytical thinking
Managing Betsson Group’s ticket system for incidents, events and maintenance
Dispatch and escalate tickets to the correct support group
Maintaining frequent notification and ticket updates across multiple channels in English (both written and verbal)
Direct contact with our 3rd party providers
Well rounded general IT knowledge in Windows/Linux/SQL/Cloud computing and Virtual environments
Being the single point of contact for all communication in relation to production issues
Ability to work well under pressure.

You will be working on 24/7 shift basis with opportunity for remote working on limited basis.

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.