Bachelor's degree in business administration or related field.
Proven experience as a client servicing executive with at least 2 years.
Proficiency in Microsoft Excel and CRM software.
Strong communication, organizational, and problem-solving skills.
Requirements:
Build and maintain strong relationships with clients.
Handle client inquiries, concerns, and complaints professionally.
Conduct regular interactions with clients via calls, emails, or meetings.
Ensure accurate record-keeping of clients and assist in onboarding new clients.
Job description
Client Servicing
About the Company:
Cocoma Digital Private Limited is a leading YouTube specialist, helping media companies to promote their films, web series, documentaries, digital products, and more on YouTube. Our focus is on YouTube video production and growth hacking to increase the visibility and engagement of our clients channels.
Job brief
We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner.
Company – Cocoma Digital Pvt Ltd
Website http:cocomadigital.com
Working – 6 days
Timing
Experience –2+ years
Responsibilities:
Cultivating solid relationships with clients.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or facetoface meetings.
Identifying ways to overcome clients initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Ensuring that the correct terms of service are entered into the client database to prevent avoidable billing issues.
Client Servicing Executive Requirements:
Bachelors degree in business administration or an industryrelated field.
Proven experience working as a client servicing executive.
Proficiency in Microsoft Excel.
Working knowledge of Customer Relationship Management (CRM) software.
The ability to work efficiently under pressure.
Excellent organizational and time management skills.
Strong analytical and problemsolving skills.
Effective communication skills.
Exceptional customer service skills.
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