Offer summary

Qualifications:

Experience with BMC Remedy ITSM and AR System versions 9.x to 20.x., Knowledge of BMC Action Request System development and customization., Proficiency in configuring and administering BMC Remedy ITSM modules., Understanding of integration with third-party applications like IBM Maximo and Websphere..

Key responsibilities:

Support and administer BMC Remedy AR System and ITSM suite.

Perform installation, upgrades, and customization of BMC Remedy applications.

Manage integrations with third-party tools and applications.

Assist in configuration and support of BMC Atrium CMDB and related tools.

Job description

Work shift 5 pm to 2 am
Experience on BMC Action Request System 9.x,18.x,19.x,20.x DevelopmentCustomization
· BMC Remedy ITSM 9.x,18.x,19.x,20.x Configuration and Administration
· Foundation data Configuration
· Approval Server Configuration
· Remedy knowledge Management
· Service Level Management
· Service Request Management Administration such as SRD creation, SRD creations with AIF .
· Installation, Upgrade, Customization, Administration and Support of BMC Remedy AR System along with ITSM Suit and applications, MidTier
· Integrations with third party applications like IBM Maximo, IBM Websphere, xMatters, Lotus Notes.
· Smart Reporting 9.x,18.x,19.x,20.x
· Smart IT 18.x,19.x,20.x
· DSO, Email Engine, Web Service, REST API’s
· Atrium Core 9.x,18.x,19.x,20.x , Asset Management, Reconciliation ,Normalization , Spoon Job creation activities
· Upgrade, Administration and Support of BMC Atrium Discovery and Dependency Mapping (ADDM) tool and Synchronization of ADDM with CMDB