4-6 years of experience with ServiceNow Application Portfolio Management.
Knowledge of ServiceNow Common Service Data Model Framework.
ITIL Foundation certification is preferred.
Requirements:
Manage and enhance the ServiceNow platform supporting APM.
Collaborate with business stakeholders to align applications with supporting technologies.
Contribute to Continual Service Improvement initiatives for APM processes.
Ensure data quality and consistency within ServiceNow.
Job description
Location: PAN India
Identifies and contributes to all Continual Service Improvement enhancements to APM process and ServiceNow enhancementsupgrades in accordance with the ServiceNow Common Service Data Model (CSDM) Framework.
Works with Key Business Stakeholders and dependent processes to ensure Business Applications are aligned to supporting technologies, Services, and processes.
Manages and works with Governance, Risk & Compliance on the development and operationalization of Associated APM Policies and Controls.
Manages and drives the development, enhancement, and configuration of the ServiceNow platform in support of APM, ensuring data quality and consistency.
Education
Bachelors Degree or related work experience
Years of Experience
4 6 years
Type of Experience
· Experience in the capabilities and functions of the ServiceNow Application Portfolio Management product.
· Knowledge of ServiceNow Common Service Data Model Framework
· Understanding of ServiceNow Data Certification capabilities
· Experience in collaboration with key business and technology stakeholders on the management of Business Applications
Qualifications
· Working knowledge of ServiceNow Application Portfolio Management
· Working knowledge of ServiceNow Data Certification
· ITIL Foundation (V3 4) certification preferred
· ITIL Lifecycle or Capability certification(s) in Service Strategy, Service Design preferred
· Strong verbalwritten communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
· Ability to prioritize, delegate and foster the development of highperformance teams to leadsupport an environment driven by customer service and teamwork.
