Offer summary

Qualifications:

Minimum 5 years of experience in IT technical support, preferably in multi-site or MSP environments., At least 3 years of experience with Windows Server and desktop support., 2+ years of experience managing firewalls, networks, and M365/Azure environments., Degree or diploma in IT or a related field is preferred..

Key responsibilities:

Provide advanced support for desktop, server, and network systems.

Handle escalated tickets and mentor junior technicians.

Lead IT projects including onboarding and offboarding clients.

Configure and troubleshoot Windows Server, Active Directory, and cloud infrastructure.

Job description

IT Support and Security Engineer L3

Join a High-Growth Australian MSP Remote Role (Darwin Hours)

IT Support & Network Engineering | Market Related | Remote (South Africa, AU Hours)

About Our Client

Our client is a fast-growing Australian IT Managed Services Provider with a dynamic, mission-driven team supporting a diverse clientele across sectors such as medical, construction, dental, non-profit, manufacturing, and retail. Their service suite includes cybersecurity, cloud infrastructure, VoIP, access control, video surveillance, and disaster recovery. They value precision, predictability, and a results-oriented culture that supports personal and professional growth. With a commitment to long-term career progression, they offer benefits like paid time off, tenure incentives, and even immigration sponsorship opportunities after two years.

The Role: IT Support and Security Engineer L3

This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team. You'll handle L3 technical escalations, manage client systems, implement solutions, and lead small to medium-sized IT projects. Ideal for a technically skilled, customer-oriented professional seeking a remote opportunity with future international potential.

Key Responsibilities

Provide Level 3 support for desktop, server, and network environments
Handle escalation tickets from the service desk and mentor junior technicians
Lead customer onboarding/offboarding and manage multiple IT projects
Configure, troubleshoot, and maintain Windows Server, Active Directory, SQL Server, and DNS/DHCP setups
Implement cybersecurity assessments and best practices
Manage cloud-based infrastructure, including Microsoft Azure, M365, and Intune
Utilize RMM tools to proactively monitor and resolve issues
Ensure precise time tracking, documentation, and knowledge sharing
Participate in the on-call rotation for emergency support and maintenance

About You