Offer summary

Qualifications:

Minimum 4 years of experience in IT support, preferably in MSP or enterprise environments., Proficiency in Windows 10/11, Microsoft 365, and Azure cloud services., Strong understanding of networking fundamentals such as DNS, DHCP, VPN, and firewall troubleshooting., Excellent communication skills in English with a customer-first attitude..

Key responsibilities:

Provide hands-on support via phone or email for Microsoft and network systems.

Troubleshoot server, network, and application issues, including Cisco, Sophos, and Fortinet environments.

Assist with Azure, Intune, AVD, backups, and endpoint management tasks.

Collaborate with senior engineers to escalate complex cases and improve client IT environments.

Job description

IT Support Engineer (Permanent WFH | 4-day Work Week | Night Shift)

Location: Remote – Philippines
Shift: 9:00 PM – 9:00 AM PH Time | 4-day Compressed Work Week (The working days and rest days may vary per week. This means that candidates must be open to working during weekends.)

About Us

Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

You’ll report directly to our VP of Technical Services, supporting diverse client environments while gaining valuable exposure to Microsoft, networking, and enterprise IT systems — all on a permanent night shift with mentorship and growth.

Why You'll Love This Role

✅ Permanent Work-from-Home: As a remote-first organization, you can achieve work-life balance

🌙 Fixed Night Shift: 9 PM–9 AM PH time, 4 days/week (rest days may rotate)

🚀 Career Growth: Hands-on experience across Microsoft 365, Azure, firewalls, backups, and more

📚 Certifications Paid For: Plus paid training to deepen cloud, security, or network skills.

🎉 Strong Culture: Smart, collaborative, no micromanagement – just great people

What You'll Be Doing

Deliver hands-on support via phone or email, resolving issues across Microsoft platforms (Windows Server, 365, Office, Windows 10/11, Cloud) and troubleshooting server, network, and application environments, including systems from Cisco, Sophos, Fortinet, and more
Work with ticketing platforms (ConnectWise, ServiceNow) to resolve end-user issues
Assist with Azure, Intune, AVD, backups, and endpoint management
Collaborate with senior U.S. engineers to escalate and learn advanced cases
Champion new tech solutions to continuously improve client IT environments
Manage and prioritize multiple projects in a deadline-driven environment

Who We're Looking For:

Required: