Key Facts

Remote From:

Vietnam , Thailand , Malaysia , Brazil , Mexico , Canada

Full time

Mid-level (2-5 years)

English

Hard Skills

SQL (Programming Language) Opscenter Enterprise Resource Planning System Configuration Industrial Software Scripting Computer Programming

Other Skills

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Troubleshooting (Problem Solving)
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Communication
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Analytical Skills
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Time Management
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Social Skills
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Problem Solving

Roles & Responsibilities

Bachelor's degree in Engineering, Computer Science, or related fields.
2–5 years of experience supporting manufacturing software solutions.
Proficiency in SQL, databases, and system configuration.
Strong problem-solving, communication, and interpersonal skills.

Requirements:

Provide technical support and troubleshoot manufacturing software issues.
Assist in deploying and configuring software solutions for clients.
Deliver user training and develop support documentation.
Gather feedback to improve support processes and ensure compliance.

SNic Solutions

About SNic Solutions

Snic Solutions is a trusted partner in digital transformation for manufacturing companies, delivering advanced software solutions that optimize operations and drive measurable results. We specialize in implementing and integrating leading platforms like Siemens Opcenter and Rockwell Plex, alongside our own innovative solution, Factory Thread. Our commitment to customer success is at the core of everything we do. We focus on connecting business needs with the right software features, ensuring a smooth onboarding process and seamless integration. With a growing emphasis on subscription-based models, we offer flexible solutions that align with modern manufacturing requirements. Operating internationally, Snic Solutions is dedicated to helping manufacturers achieve flexibility and agility in operations through tailored XaaS bundles that deliver real value.

Company type: SME

Founded: 2018

Company size: 11 - 50

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Job description

Department: Customer Success

About Snic Solutions

At Snic Solutions, we empower manufacturers in their digital transformation journey through scalable, smart manufacturing software solutions. With deep expertise in manufacturing operations, supply chain planning systems, and a focus on Opcenter APS, MES, QMS, and manufacturing analytics, we ensure seamless software integration, data management, and optimization of manufacturing processes. Our commitment to customer success is anchored in our

core values:

Customer Obsession: Putting customer success at the heart of all we do.
Innovation: Delivering cuttingedge solutions to drive value.
Integrity: Acting with honesty, accountability, and respect.
Collaboration: Thriving together by fostering teamwork and inclusivity.
Excellence: Striving for exceptional quality and continuous improvement.

Role Overview

We are seeking a Manufacturing Software Support Specialist to join our Customer Success team. This role is vital in ensuring smooth deployment, operation, and troubleshooting of our manufacturing software solutions. The ideal candidate will provide technical support to clients, deliver user training, and work closely with crossfunctional teams to drive operational excellence.

Key Responsibilities

1. Customer Support & Issue Resolution
Provide firstline technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools.
Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations.
Collaborate with development and product teams to address complex technical challenges.

2. Deployment & Configuration
Assist in the implementation and configuration of software solutions to meet specific client requirements.
Conduct system testing, debugging, and validation during deployment phases.

3. Training & Documentation
Deliver enduser training on manufacturing software applications.
Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.

4. Continuous Improvement
Gather customer feedback to identify software improvement opportunities.
Contribute to enhancing the support process, tools, and methodologies.

5. Compliance & Best Practices
Ensure adherence to industry and clientspecific compliance standards.
Follow company policies and uphold Snic’s core values in all interactions.

Qualifications & Skills

Educational Background:
Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field

Experience:
2–5 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar).
Handson experience with ERP, PLM, MRP, or other manufacturing software is a plus.

Technical Skills:
Proficiency in SQL, databases, and system configuration.
Familiarity with manufacturing processes and workflows.
Basic programmingscripting knowledge is an advantage.

Soft Skills:
Strong problemsolving and analytical abilities.
Excellent communication and interpersonal skills.

English Language Proficiency Business or Native Proficiency
Ability to manage multiple priorities in a fastpaced environment.

Other:
Willingness to travel for onsite client support if required.

Why Join Snic Solutions?
Be part of a team shaping the future of manufacturing through innovation and technology.
Work with industry leaders and cuttingedge technologies.
Opportunities for continuous learning, growth, and career advancement.
A collaborative and inclusive work environment aligned with our core values.

Application Process

Interested candidates can apply through our HRMS system using the link displayed on this page. The process involves:

1. Online Application: Upload your resume and answer a few qualifying questions.
2. HR Interview: An initial interview with our HR team to assess cultural fit and discuss your experience.
3. Online Test: A technical assessment to evaluate your skills and problemsolving abilities.
4. Technical Interview: A live deepdive interview with our technical experts to discuss your approach to realworld scenarios and challenges.

We look forward to welcoming driven professionals to our team to help us drive impactful change in the manufacturing sector.

Ready to apply?

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