Maintenance Associate

Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role

We're looking for a proactive and organized Property Maintenance Associate to join our team. In this role, you'll be the primary point of contact for all maintenance-related tasks across the Boston portfolio. This position requires someone with exceptional communication, problem-solving, and organizational skills who can work effectively with our field technicians, third-party vendors, and residents. This is an exciting opportunity to join a fast-growing real estate investment and management start-up.

Key Responsibilities

Maintenance Coordination

• Field all inbound maintenance requests from residents via phone, email, and our resident portal.
• Triage and prioritize maintenance issues, dispatching our in-house field technicians or third-party contractors as needed.
• Manage the scheduling and follow-up of all maintenance tasks to ensure timely and effective resolution.
• Maintain accurate records of all work orders, including billing and completion details.
• Assist with on-site inspections for apartment turnovers and quarterly property checks, specifically focusing on maintenance and repair needs.
• Complete quarterly supply inventory audits to ensure our team has the necessary materials on hand.
• Assist with the move-in and move-out process, performing maintenance-focused walkthroughs.

General Property Operations

• Participate in property operations meetings and projects.
• Assist with the onboarding of new triple-decker acquisitions to the portfolio.
• Help with the implementation of maintenance-specific policies and procedures.

Work Schedule

A healthy work-life balance is important to our team, but this isn’t your standard 9-5. Most individuals looking for a new place to live tend to do so outside normal working hours, and we have created coverage schedules that balance our team members' and our renters' needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage and 4-day weekends on your “off” weekends. Additionally, the Property Operations team requires coverage from the hours of 5:00pm to 7:00pm on weekdays. This position will therefore be enrolled in a rotation to provide coverage during that period for at least 1 weekday per week. This rotation will be assigned at the beginning of each quarter. We’ve included a sample schedule below, but more specific details will be provided during the interview process.

Experience 

• 1+ years of experience in customer service or hospitality position, experience in the real estate industry a plus!
• Strong computer and Excel skills (Google Suite experience preferred)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Diligent and efficient documentation, task, and schedule management skills

About our Culture

At Groma, we’re looking to build something big and are on a very fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time.

We are also focused on maintaining our dynamic in-office culture at Groma’s headquarters in beautiful downtown Boston, Massachusetts. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. Also, our office is great. We own the whole building and have made it very much our own space. We’ve got a gym, locker rooms, a game room, a rooftop garden, and all the normal stuff to make an office an effective and fun place to be. We understand that everyone will need to work from home or the road occasionally, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.

Job Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

• 5% 401k match
• Fully covered high-quality health and dental insurance plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• 13 official company holidays
• 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways, and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate and using it as an opportunity - if they’d like to - to share the meaning of that day with the broader team