ITIL certification or training in IT service management.
Deep knowledge and experience with the OPC product.
Knowledge of ServiceNow platform is beneficial.
Excellent communication skills and comfort in client interactions.
Requirements:
Handle support tickets in ServiceNow, perform assessments and investigations.
Communicate effectively with clients, providing updates and solutions.
Assist with testing and support for system upgrades and releases.
Collaborate with support teams and SDMs to ensure service quality.
Job description
Location: PAN INDIA
Skills Required:
ITIL background or training
Deep knowledge of the OPC product
Knowledge of ServiceNow beneficial
Very comfortable presenting to the client, or attending client meetings
Works well with end users
Understands OPC business processes
Team player
Job Description: We have an urgent need, due to a client escalation, to recruit an OPC support engineer. Happy to consider parttime or fulltime, and any location. They will work independently but be part of a small PrimaveraOPC support team, and a larger wide support team. The role will receive tickets in ServiceNow, and do assessments and investigation, all whilst keeping the client informed and updated. Possible use of MS Teams to be able to liaise with end users and understand their issues. Additional responsibilities may include testing support for upgrades, impacting releases, considering risks, issues, continual service improvement and internal team KT and training. The candidate will have a close working relationship with SDMs who are responsible for the overall service.
