Principal Genesys Cloud PS Consultant
Offer summary
Qualifications:
At least 5 years of experience with large, complex contact center environments., Extensive hands-on experience with Genesys Cloud solutions., Proficiency in developing routing and IVR workflows using Genesys Architect., Deep understanding of infrastructure planning, SIP protocols, and system lifecycle management..Key responsibilities:
- Act as the primary technical contact for Genesys solutions, providing consultancy.
- Design and deliver technical solutions for Genesys Cloud projects, including workshops and requirements gathering.
- Analyze complex technical and business challenges to develop effective solutions.
- Lead the deployment and upgrade of contact center technologies, ensuring seamless system transitions.
Job description
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and startup innovation. Today, we support digital transformation for some of the worlds largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratechs engagements to succeed by meeting or exceeding our scope, schedule, andor budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 fulltime professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud PS Consultant to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multichannel contact center solutions
Responsibilities:
- Act as the primary technical point of contact, providing highquality consultancy on Genesys solutions to both customers and internal business teams.
- Design and deliver advanced endtoend technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining signoff for technical design specifications.
- Perform indepth analysis, combining complex technical and business challenges to derive effective solutions.
- Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
- Modify Genesys system configurations to meet evolving business requirements and operational factors.
- Lead the planning and execution of new contact center technology deployments and system upgrades.
- Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
- Contribute to the seamless switchover of Genesys contact center systems to the production environment.
Qualifications- 5+ years of handson experience in maintaining and optimizing large, multisite, complex contact center environments.
- 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs.
- Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
- Indepth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance.
- Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions.
- Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
Nice to have:
- Strong background in Genesys Engage technologies, including IVR and Routing, Call Recordings, eServices, Reporting, Orchestration, Workforce Management (WFM), and IWD.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and startup innovation. Today, we support digital transformation for some of the worlds largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratechs engagements to succeed by meeting or exceeding our scope, schedule, andor budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 fulltime professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud PS Consultant to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multichannel contact center solutions
Responsibilities:
- Act as the primary technical point of contact, providing highquality consultancy on Genesys solutions to both customers and internal business teams.
- Design and deliver advanced endtoend technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining signoff for technical design specifications.
- Perform indepth analysis, combining complex technical and business challenges to derive effective solutions.
- Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
- Modify Genesys system configurations to meet evolving business requirements and operational factors.
- Lead the planning and execution of new contact center technology deployments and system upgrades.
- Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
- Contribute to the seamless switchover of Genesys contact center systems to the production environment.
Qualifications- 5+ years of handson experience in maintaining and optimizing large, multisite, complex contact center environments.
- 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs.
- Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
- Indepth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance.
- Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions.
- Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
Nice to have:
- Strong background in Genesys Engage technologies, including IVR and Routing, Call Recordings, eServices, Reporting, Orchestration, Workforce Management (WFM), and IWD.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
We are looking for a Principal Genesys Cloud PS Consultant to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multichannel contact center solutions
Responsibilities:
- Act as the primary technical point of contact, providing highquality consultancy on Genesys solutions to both customers and internal business teams.
- Design and deliver advanced endtoend technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining signoff for technical design specifications.
- Perform indepth analysis, combining complex technical and business challenges to derive effective solutions.
- Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
- Modify Genesys system configurations to meet evolving business requirements and operational factors.
- Lead the planning and execution of new contact center technology deployments and system upgrades.
- Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
- Contribute to the seamless switchover of Genesys contact center systems to the production environment.
- 5+ years of handson experience in maintaining and optimizing large, multisite, complex contact center environments.
- 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs.
- Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
- Indepth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance.
- Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions.
- Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
- Strong background in Genesys Engage technologies, including IVR and Routing, Call Recordings, eServices, Reporting, Orchestration, Workforce Management (WFM), and IWD.
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.
We offer:
Nice to have:
Qualifications
Required profile
Experience
Other Skills
- Problem Reporting
- Teamwork
- Communication
- Problem Solving
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