Partner Customer Success Manager

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As Vanta’s Partner Customer Success Manager, you’ll play a key role in shaping what postsales success looks like for our indirect customer base. You’ll work with and through partners—resellers, MSPs, and other distribution channels—to drive adoption, engagement, and retention for customers that buy Vanta through our partner ecosystem.

You’ll own a growing book of 50–100 indirect customer accounts, collaborate crossfunctionally with our Partner and Sales teams, and help build the foundation for how we scale partner success at Vanta.

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide worldclass customer experience to as many securityminded software companies as possible. As Vanta’s Partner Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

What you’ll do as a Partner Customer Success Manager at Vanta:

• Own the postsales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.

• Drive product adoption, value realization, and longterm retention through partnerdelivered implementations and enablement.

• Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.

• Collaborate with Partner Managers to develop shared success plans for key accounts.

• Build and iterate on internal processes, documentation, and engagement models that support partnerdriven CSM motions at scale.

• Identify and surface gaps in the postsales partner experience and help shape what worldclass Partner Success looks like at Vanta.

• Influence the roadmap and product experience by advocating for partnerspecific customer needs.

• Deliver insights, reporting, and feedback loops to drive performance and outcomes across your book of business.
  
  

• How to be successful in this role:

  • 6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment.

  • Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs).

  • Strong process builder who’s excited about helping stand up new workflows and systems.

  • Comfortable owning customer relationships endtoend, even when delivery is through partners.

  • Empathy, business acumen, and clear communication skills—you can influence crossfunctionally and externally.

  • Excitement to be scrappy, iterate quickly, and build something new from the ground up.

    
    

  • What you can expect as a Vantan:

    • Industrycompetitive compensation

    • 100% covered medical, dental, and vision benefits with dependents coverage

    • 16 weeks fullypaid parental Leave for all new parents

    • Health & wellness and remote workplace stipends

    • Family planning benefits through Carrot Fertility

    • 401(k) matching

    • Flexible work hours and location

    • Open PTO policy

    • 11 paid holidays in the US

    • Offices in SF, NYC, Dublin, and Sydney

    • To provide greater transparency to candidates, we share base pay ranges for all USbased job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similarstage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licensescredentials.

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      At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

      About Vanta

      We started in 2018, in the wake of several highprofile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fastgrowing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the worlds leading Trust Management Platform, our vision remains unchanged.

      Now more than ever, making security continuous—not just a pointintime check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way thats realtime and transparent.