SAPDigital Engagement Manager

Cross Border Talents is searching for a SAP Digital Customer Manager for our client in LisbonPortugal. Our client based in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. Our client has developed worldclass innovations and works closely with customers through Relationships that go Beyond the Contract.

Responsibilities:

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contributes to onboardingtransitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrates the overall serviceproject delivery according to planned scope, budget, and milestones
• Supports in deescalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executes and supports problem management and continuous improvement
• Contributes to the liaison with different SAP user stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Enable continuous delta KTs on new topics and refresher sessions.

• Technical Skills:

  • Technical expertise in SAP Basis area with minimum of 4+ years of experience.
  • Good understanding & handson experience required in HANA database.
  • Experience in SAP Upgrade & Migration (OSDB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
  • Handson experience in any of hyper scaler (AWS Azure GCP) is needed.

  • Requirements

    • 4+ years’ experience with multinational softwareIT organizations.
    • 2+ Cloud knowledge (e.g. through Solution Management, Consulting andor Delivery Program management).
    • 2+ years of SAP Basis S4HANA knowledge.
    • Mandatory Languages : German, Dutch and Greek

    • Benefits

      • Remote in Portugal;
      • Work Schedule: Day Shift (Monday to Friday);
      • Competitive Salary;
      • Meal Allowance on Card;
      • Career Progression Opportunities;
      • Parenthood Program;
      • Well rounded Health and Life Insurance Packages;

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