Offer summary

Qualifications:

5–8 years of experience in large account management, customer success, or business development within media, cloud, SaaS, broadcast, or video technology industries., Proven track record in prospecting, solution selling, and closing new business in technical software services., Bachelor’s degree in business, communications, or a related field is preferred., Exceptional communication skills, executive presence, and ability to influence stakeholders..

Key responsibilities:

Manage and grow a portfolio of strategic customer accounts through upselling, cross-selling, and renewals.

Act as the primary contact for executive and operational stakeholders, understanding their needs and delivering tailored solutions.

Drive revenue growth by expanding existing accounts and identifying new business opportunities.

Develop strategic account plans, track key metrics, and collaborate with internal teams to ensure a seamless customer experience.

Job description

Zixi is seeking a strategic and relationship-focused Sales Director, preferably based in California, Texas, or Washington, to lead and grow key customer accounts across our Media and Technology portfolio. This is a remote role that will focus on retention, expansion, client satisfaction and new business growth—with responsibility for maintaining and deepening customer relationships, identifying upsell opportunities, prospecting and securing new customers and delivering long-term value across our accounts. As a trusted partner to our valued customers, the Sales Director will collaborate closely with internal teams across Zixi to ensure a seamless and high-impact client experience.

Responsibilities include but are not limited to:

Customer Growth and Retention: Own a portfolio of strategic customer accounts and drive growth through upsell, cross-sell, renewals, and prospecting for new business. Combine deep account knowledge with a proactive approach to hunting and opening new opportunities, ensuring Zixi is consistently positioned as a partner in solving customer challenges and enabling long-term success.
Customer Relationship Management: Act as the primary point of contact for executive and operational stakeholders within assigned accounts. Understand customers’ evolving needs and serve as a strategic partner, delivering tailored solutions and value-added insights.
Revenue Generation: Drive revenue growth by consistently meeting or exceeding targets through strategic account expansion and opportunity development. Identify and pursue new business opportunities while deepening relationships within existing accounts. Maintain a healthy and well-qualified sales pipeline to support ongoing growth and long-term success.
Account Planning & Reporting: Develop and execute strategic account plans that align to customer goals and Zixi’s growth objectives. Track and report on key metrics, upsell opportunities, and account health.
Cross-functional Collaboration: Work closely with Zixi internal teams to deliver a cohesive customer experience. Serve as the voice of the customer internally and contribute to roadmap prioritization and product strategy.
Market Analysis & Industry Engagement: Stay current with industry trends, market dynamics and competitive landscape within the target region. Conduct market research and analysis to identify emerging opportunities, customers’ needs and potential areas for growth. Represent Zixi at industry events, trade shows, and client meetings to strengthen relationships, stay informed on market trends, and identify new business opportunities.

Qualifications, Experience and Education:

5–8 years of large account management, customer success, or business development experience in media, cloud, SaaS, broadcast, or video technology industries.
Demonstrated technical software service sales experience, with a track record of prospecting, solution selling and closing new business.
Proven success driving account expansion and retention in enterprise customer environments.
Bachelor’s degree in business, communications, or a related field preferred.
Experience with cloud video delivery, media workflows, or OTT platforms is a strong plus.
Exceptional communication skills and executive presence; ability to influence and align stakeholders.
High emotional intelligence and a customer-centric mindset.
Comfortable managing a dynamic book of business and working cross-functionally to deliver solutions.
Ability to work and execute independently while collaborating with functional global teams.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and Teams.
Experience using AI productivity tools such as ChatGPT, Microsoft Co-Pilot, Claude, or other generative AI platforms to enhance workflow, communication, or customer engagement.

About Zixi
Zixi provides a cloud based and on-premise software platform that enables reliable broadcast-quality video delivery over IP. The company offers the Zixi Platform for broadcasters, enterprises, over-the-top video providers, and mobile service providers around the world. The Zixi Platform makes it easy and economical for media companies to source, manage, localize, and distribute live events and 24/7 live linear channels in broadcast QoS, securely and at scale, using any form of IP network or Hybrid IP environments. Zixi provides enhanced control in large complex networks with ZEN Master, a live video orchestration and telemetry control plane that provides visual tools to configure, orchestrate, and monitor live broadcast channels and events across industry protocols. Over 15+ years, the Zixi Enabled Network (ZEN) has grown to over 400 technology partners and serves well over 1400 customers representing most of the top media brands around the world with 20,000+ channels delivered daily.

Zixi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Zixi makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Compensation:
The base salary range for this position is $175,000 to $195,000 annually, depending on factors such as experience, qualifications, and geographic location. This role is also eligible for incentive compensation, tied to the achievement of specific performance goals.

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