Principal Product Manager - Merchants & Payments

About Soda Health 

Soda Health is a technology company that administers Smart Benefits to connect people to products and services they need, when they need them, so they can live healthier lives. We partner with payers and retailers to deliver expansive benefits for things like healthy foods, OTC medications, or transportation. Soda Health is reinventing benefits administration so that everyone benefits with more value for each and better outcomes for all. Soda Health is a Series B stage company, backed by leading investors including General Catalyst, Define Ventures, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners. 

The Job at a Glance 

Reporting to the Director of Product, you will help define and build new products at a fast-growing health-tech startup. This includes gathering requirements, working through complex details, creating timelines, and delivering clarity from ambiguity, all while maintaining a focus on our end users. Developing alignment between internal stakeholders and external partners will be a regular occurrence to ensure the successful end-to-end deployment of new products. You will be focused on helping build out our payments products and ensuring Soda Health is able to deliver benefits to members effectively with every transaction. 

What You Will Do 

Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same.  Typical responsibilities of the role include:  

• Work closely with stakeholders in the payments ecosystem (issuing bank, processor, payment networks, card manufacturer, etc.) and merchant partners (retailers, fulfillment partners, healthcare providers, etc.), melding their capabilities with ours to create a superior product and user experience 
• Research and write product user stories and rough user interfaces to assist with development efforts; scope and solution for key areas on the Merchants and Payments roadmap such as new funding sources, benefits integrity, additional payment modalities, expanded merchant types, etc. 
• Define requirements, scope, and acceptance criteria for features while operating within typical constraints (e.g., time, resources, etc.); ensuring our payments technology provides accuracy and access for our end users with every transaction 
• Manage the product lifecycle, roadmap, and backlog for various features based on customer / stakeholder needs and Soda Health’s strategic vision; act as accountable and responsible for features being delivered on-time and with exceptional quality 
• Serve as Soda Health’s subject matter expert (SME) in your areas of ownership, and act as a key stakeholder for customer feedback, stakeholder questions, and system troubleshooting 
• Collaborate with Engineering teams during sprints to deliver solutions in an Agile manner; set sprint priorities and goals in partnership with GM of Merchants and Payments 
• Lead product rollout tasks, driving relevant configuration, testing, and analytics functions; ensure solutions are ready for commercialization and operational scale with relevant teams 
• Oversee communication with internal stakeholders, external partners, and customers to ensure alignment on expectations, process, and timelines; handle related feature go-live considerations, such as external solutioning / integration sessions and similar activities 

About You 

While every candidate brings a unique resume and perspective, an ideal candidate will include:  

• 3-7+ years of experience in software product positions in a technology, healthcare, retail, and/or fintech setting; B2B2C SaaS experience is a plus; must be able to work independently 
• Strong understanding of how card payment processing and/or merchant technologies (e.g., POS systems, EMR systems, etc.) work; a successful candidate will have demonstrated experience delivering solutions in these areas 
• Strong analytical and problem-solving skills who can blend knowledge of product and technology to develop and execute a product roadmap; proven method of keeping up with new requests, distilling asks to feature sets, and breaking them down into a roadmap and backlog 
• Experience in a start-up or growth-stage business, with familiarity using project management tools (e.g., Jira) and virtual collaboration platforms (e.g., Miro); demonstrated success working cross-functionally to deliver results on-time and on-budget with delightful user experiences; experience with SQL and self-serving to unlock data insights is a plus 
• Ability and willingness to dive into both minute details and strategic plans with excitement and fervor; you enjoy questions about operational specifics and long-term visions and have calibrated your ability to be a strong thought leader and ask the right questions 
• Self-starting builder/operator who is results-oriented, can embrace ambiguity, and thrive in a fast-paced environment with critical deadlines; you have a bias for action and want to roll up your sleeves to solve a myriad of problem sets – whether tactical, strategic, or product related 
• Strong communicator and relationship cultivator who can successfully influence and partner with various levels of the organization and key external stakeholders; a high level of emotional intelligence is a must, alongside the ability to set clear project team direction and communicate effectively with various stakeholder groups 
• Commitment to building a diverse culture that is highly collaborative, strives to set and achieve goals together and embraces transparency, innovation and accountability 
• A clear passion for, if not experience in, addressing health inequities 
• Bachelor’s degree or similar experience strongly preferred 

Other Requirements

• Travel may be required from time to time as part of the role, for company events and business needs
  
• Soda Health is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. Soda Health will provide a work laptop, and mouse/keyboard upon request   
• Legal authorization to work in the US is required. At this time, Soda Health will not consider candidates who need sponsorship, now or in the future 
• All offers for employment are contingent upon successful completion of a background check 

What We Offer 

• Competitive base salary ranging from $192,825 to $203,550 plus discretionary bonus and equity.
  
• Benefits  
  • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers 
  • 100% Employer Paid Short-Term & Long-Term Disability 
  • 100% Employer Paid Basic Life Insurance Policy  
  • Employee Assistance Program (EAP) 
  • 401(k) Program
    
• Discretionary PTO
• Paid holidays
• Parental Leave
• Flexible work schedule within core hours
• Work anywhere in the USA as we are a fully distributed team from coast to coast 

Soda Health Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com. 

Soda Health participates in E-Verify, the federal program for electronic verification of employment eligibility. 

To all recruitment agencies: Soda Health does not accept agency resumes, please do not forward them to any Soda Health employees.