Head of ECommerce Product Operations

Company Description

Head of Product & Operations? This could be your next big move.

FullTime | RemoteFriendly | Core Hours: 09:00–17:00 EST

Our client, a USbased innovator in personalized childrens books, is on a mission to put kids at the heart of their own stories. By blending the magic of human storytelling with the power of AIdriven personalization, they create unforgettable adventures where every child is the hero.

They’re now looking for a strategic, handson leader to drive both the product roadmap and operational engine behind these experiences.

Job Description

In this role, you will:

• Lead Operations at Scale
  Oversee the full book production lifecycle by managing a remote team of virtual assistants.
  Youll optimize and scale our humanintheloop pipeline, with a focus on reducing endtoend production time and minimizing reorderrework rates.
  
• Own the Product Roadmap
  Identify and prioritize story themes and product features using market trends, user insights, and both qualitative and quantitative research.
  Your success will be measured by the timely rollout of new titles and features
  that delight customers and meet business goals.
  
• Drive Process Excellence
  Create and maintain SOPs, training materials, and QA systems to ensure consistently highquality output throughout every stage of production.
  Improving rework rates and workflow consistency will be core to your impact.
  
• Measure What Matters
  Define and track operational metrics such as turnaround time and rework rates. Youll build dashboards to surface insights and drive continuous improvement across production performance.
  
• Collaborate CrossFunctionally
  Work closely with engineering, design, customer support, and marketing to enhance the customization experience and ensure smooth, ontime product launches with minimal operational friction.

• Qualifications

  What we’re looking for:

  • 5+ years of experience in product management, operations, or a related leadership role
  • Solid background managing ecommerce workflows or humanintheloop systems
  • Familiarity with Asana, Jira, or other project management tools
  • Datasavvy with a knack for building and interpreting dashboards
  • Proven success leading remote teams and working crossfunctionally
  • Passion for building magical, usercentric products in an iterative environment

  • Bonus Points if You Have:

    • Experience in children’s content, publishing, or digital storytelling
    • Exposure to AIpowered platforms or digital asset management tools
    • Handson involvement in market research and experimentation methods

    • Why join this team?

      • Help shape the future of personalized storytelling
      • Work in a creative, experimentationdriven culture
      • Lead from anywhere with a remotefriendly setup
      • Be part of a mission that brings joy to kids around the world
      • Enjoy autonomy, purpose, and a chance to make real impact

      • Sound like you? Apply now and write the next chapter.

        Additional Information

        For more information, please check the attached link
        https:docs.google.comdocumentd1Pis2G3VMhrO8qmr4WEpY2IXlVtfug8_Dw_i3LdFsY6cedit?usp=sharing