Senior CRM Consultant Microsoft Dynamics 365
Offer summary
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field., At least 5 years of experience with Microsoft Dynamics 365 CRM., Strong skills in Power Platform, Power Automate, Power Apps, and Dataverse., Proficiency in C#, JavaScript, .NET, and SQL Server..Key responsibilities:
- Design, develop, and customize Microsoft Dynamics 365 CRM solutions.
- Configure and optimize CRM modules like Sales, Customer Service, Marketing, and Field Service.
- Integrate Dynamics 365 with other enterprise systems and third-party applications.
- Troubleshoot technical issues and support end-users.
Job description
Job Summary
We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problemsolving skills, and the ability to work with crossfunctional teams.
Key Responsibilities
• Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.
• Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
• Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
• Integrate Dynamics 365 CRM with other enterprise systems, ERP, and thirdparty applications.
• Work closely with stakeholders to gather business requirements and translate them into technical solutions.
• Perform data migration, system upgrades, and performance optimization.
• Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.
• Troubleshoot and resolve CRMrelated technical issues and provide support for endusers.
• Stay updated on Microsoft Dynamics 365 and Power Platform advancements.
• Provide guidance and mentorship to junior team members.
Requirements
Qualifications & Skills
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of handson experience with Microsoft Dynamics 365 CRM (Customer Engagement).
• Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse.
• Expertise in customizing forms, entities, business rules, workflows, and security roles.
• Proficiency in C#, JavaScript, .NET, and SQL Server.
• Experience with RESTSOAP APIs and integrating Dynamics 365 with other enterprise systems.
• Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus.
• Familiarity with Agile (Scrum, SAFe) methodologies.
• Excellent problemsolving and communication skills.
• Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.
Required profile
Experience
Hard Skills
Other Skills
- Communication
- Problem Solving
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