Senior Operations Manager

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

Graduate with at least 8 years of work experience., Minimum 3 years of managerial experience in operations., Proficiency in Hindi and English communication., Experience in outbound telecalling, tele sales, and lead generation..

Key responsibilities:

  • Manage and drive sales team targets and performance.
  • Track and update operational performance for sales agents weekly.
  • Communicate information effectively to the sales team.
  • Provide regular feedback and action plans to sales agents.

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StaffHire Solutions Human Resources, Staffing & Recruiting Startup https://staffhire.net
2 - 10 Employees
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Job description

Job Title Sr Manager Operations
Function Call Centre
Working time  6 Days working (Monday to Saturday )
 10 am to 7 pm office hours
 Sunday Fixed off
Minimum Education  Graduate
Work Experience 8 Years
Minimum 3 yrs of experience as Manager Operations on papers.
Gender Female Male
Industry Exposure
Required
 Can communicate in Hindi and English both
 Experience in Outbound Tele callingTele Saleslead
generation.
 Lead Generation process
 Outbound Tele calling exposure is preferable.
 Must have worked on dialer.
Job Role  Communicates information in a timely, accurate and understood
manner to all sales team members
 Track and accurately update operational performance files for Sales
Agents on a weekly basis.
 Manage and drive sales team target and performance
 Dive sales teams performance on systems and all metrics in
accordance to the contractual
 obligation
 Ensure regular feedback is given to Sales Agents with regards to
action plans that have been set .

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
HindiEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Outbound CallsBusiness OperationsLead GenerationCall Center ExperiencePhone SalesUser FeedbackPerformance Analytics

Other Skills

  • Communication
  • Team Management
Are you interested?

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