Offer summary

Qualifications:

BE / BCA / B Sc-IT degree or equivalent., 1 to 2 years of relevant IT support experience., Knowledge of Windows Operating Systems and Computer Networking., Familiarity with ITIL practices..

Key responsibilities:

Provide desktop and laptop support to end users.

Maintain SLAs for incident resolution and coordinate with support teams.

Troubleshoot and resolve printer and email issues.

Configure and troubleshoot handheld devices like mobile phones and tablets.

Jio Platforms Ltd. (JPL) is an Indian Technology Company and a subsidiary of Reliance Industries Limited, headquartered in Mumbai, India. Jio Platforms' end-to-end 5G portfolio which spans across Radio, Core & Automation platforms together with OSS/BSS solutions and network services enable operators to evolve to new 5G capabilities. In addition, the JPL 5G stack is uniquely positioned to implement innovative 5G use cases for enterprises and private networks with deployment options at the edge as well in the public/private cloud. JPLs Cloud Native products are underpinned by it’s unique carrier cloud platforms - for cloud deployment as well as the lifecycle and orchestration of network workloads.

Job description

Job Accountabilities

The post holder will provide effective IT assistance across all aspects of the business and

will provide support to the end users. The post holder is responsible for supporting and maintaining

Providing Desktop & Laptop support to end users-
Maintain SLA for Incident and coordination with concern team for support and resolutions.
Providing Level 1 Support for Printer & Email Problems
Configuring & trouble shooting problem w.r.t Operating System
Configuring and Trouble Shooting Handheld devices like Mobile Phones and Tablets