Offer summary

Qualifications:

At least 8 years of IT support experience in diverse environments., Experience leading technical projects or managing customer relationships., Strong technical skills in desktop troubleshooting for PC and Mac, cloud SaaS, Google Workspace, MS365, and MDM administration (desired)., Fluency in English with excellent written and verbal communication skills..

Key responsibilities:

Triaging support requests and managing alerts.

Onboarding new users and troubleshooting IT issues.

Monitoring multiple clients' IT environments using monitoring systems.

Providing technical support and documentation as needed.

Job description

As a Help Desk Technician, youll triage support requests, manage alerts, onboard new users, and be the friendly voice on the other end of the line as you troubleshoot all the things. Thanks to our monitoring systems, youll have a birdseye view of multiple clients IT environments.

While we take our work seriously, we try not to take ourselves too seriously. Youll need to employ creative problemsolving and unholy Googling abilities, often while the metaphorical balls are dropping. But dont worry, you wont be going it alone our team has each others backs.

Requirements

At least 8 years of IT support experience across diverse environments

MSP work experience is a plus

Experience leading technical projects or customer relationships

Technical skills most desired (not required): Desktop troubleshooting on both PC and Mac, cloud SaaS administration, Google Workspace administration, MS365 administration, MDM administration

English fluency required with very strong written and verbal communication skills

Coolness under pressure (but not literally, please use a fan)

What Youll Need

Availability during standard business hours (8:30 am 5 pm Pacific)

Quiet home office with reliable highspeed internet

The heroic ability to save the day while working independently

Proficiency in technical writing and documentation

What We Offer

Competitive compensation based on experience and cost of living in your location of residence

Full benefits package (health, retirement, paid time off)

Stipends for home internet, continued learning, and snack replenishment

A fun, lighthearted culture of professional people