Senior Manager, Client Services

Senior Manager, Client Services

(Canada or United States 100% Remote)

Procurify is the AIenhanced procurement and AP automation platform for the midmarket. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and teamdriven Senior Manager, Client Services to join us on our journey.

ABOUT THE ROLE

Procurify is looking for a strategic, empathetic, and operationally savvy leader who is passionate about customer experience and service delivery.

You are a person with a knack for leading highperforming customerfacing teams, and you’re motivated by helping our customers achieve the best version of themselves.

Everyone at Procurify is a team player. A big part of this role involves being a strong people leader — someone who can inspire, coach, and empower their teams — while fostering crossfunctional alignment and continuously advocating for our customers. We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives.

What you’ll be working on:

• Drive team performance across Implementation, Professional Services, and Technical Support: Lead, coach, and grow three critical customerfacing functions to deliver a cohesive and highimpact client experience throughout the postsale journey.

  KPIs: Professional Services Revenue, Product Adoption, Customer Satisfaction (CSAT), Time to Value (TTV), Support SLA adherence

• Scale and optimize service delivery processes: Continuously evolve delivery frameworks and methodologies across all teams to support a growing and diverse customer base while improving operational efficiency.

  KPIs: Utilization rates, Project profitability, First Contact Resolution (FCR)

• Build and enable highperforming teams: Recruit, retain, and develop exceptional team members. Foster a culture of accountability, feedback, and growth through regular 1:1s, performance reviews, and career development planning.

  KPIs: Gross Retention, Net Revenue

• Strengthen crossfunctional collaboration: Partner with teams across Customer Experience, Product, Sales, and Engineering to advocate for the voice of the customer and drive alignment on business outcomes.

• Act as point of escalation and champion for client outcomes: Support teams in resolving complex client issues, maintaining a calm, solutionsfocused approach under pressure to ensure we preserve trusted advisor relationships and longterm retention.

  KPIs: Escalation resolution time, Churn rate, Retentionrenewal rate

• Deliver insights to inform strategy and continuous improvement: Leverage data, team input, and customer feedback to refine the endtoend postsale journey and influence future product and service development.

  KPIs: Onboarding completion rates, Support ticket trends

• Who we’re looking for :

  • 5+ years of experience leading technical customerfacing teams, including Professional Services, Implementation, and Support, in a SaaS or FinTech environment

  • Strong people leadership experience with a proven track record of building, managing, and motivating highperforming, remotefirst teams

  • A strategic thinker with deep operational knowledge of service delivery, including process development, forecasting, and capacityresource planning

  • Experience with custom integrations and working with thirdparty consultants, translating business needs into technical requirements and overseeing successful solution delivery

  • Exceptional communication and stakeholder management skills, with the ability to influence and align across departments

  • Thrives in a fastpaced, evolving environment, and is comfortable navigating ambiguity while adapting to a changing culture

  • A customerobsessed leader who uses data to drive decisions, surface insights, and continuously improve the customer journey

  • A problemsolver who leverages AI and technology to drive outcomes, support KPI targets, and scalability

  • For customerfacing roles, maintains an uptodate LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team

  • WHY PROCURIFY?

    Help us modernize spend management

    Procurify is a remotefirst company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AIenhanced procuretopay experience. Read the press release here.

    Be empowered to do your best work

    We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

    • Flexible working: We’re a remotefirst organization with flexible working hours. Work anywhere from within Canada or the U.S.!

    • Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.

    • Extended health benefits: We prioritize our team’s health and wellbeing. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.

    • Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.

    • Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.

    • DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.

    • Base Salary Range: $109,000 $136,000 (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)

    • Work with an amazing team

      We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

      LEARN MORE

      Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity andor expression.

      If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why youre great for the role. Please avoid including your picture and age on your resume.

      Apply online today and let’s start a conversation.

      To learn more about Procurify, check out these resources:

      • Check out what our customers are saying about us

      • Learn more about our procuretopay platform